Service Request Ticket

Service Request Information

CONTACT	Name	Nafziger, Alyssa	Date	Apr 17, 2025 03:10 PM
	Department	Student Success & Advising Office	Phone	14060
	Location		Email	nafzigera@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170874 (opens in a new window)	Bldg/Room	SSC 211
	Service Tag		Description	Xerox VersaLink C400 Color Laser Printer #C400/DN
	Serial No.	7HB456359	Location
	Model	C400/DN	Hostname	aa-aalc
	Notes	Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages; NOT STUDENT TECH; NETWORKED IP ADDRESS:140.211.64.46	Ink/Toner Refill
	Wired NIC	9C:93:4E:65:36:DE

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Apr 17, 2025 03:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Apr 17, 2025 03:32 PM	I emailed Xerox to get a plan conversion code. Dyllan called Advising to let them know	Add Attachment
Dyllan Coons	Apr 17, 2025 03:22 PM	out tomorrow, call front desk when we fix this from getting a xerox code and inform them its been fixed 503 838 8428	Add Attachment
Dyllan Coons	Apr 17, 2025 03:18 PM	Task reassigned to David Kunz.	Add Attachment
Mary Dycus	Apr 17, 2025 03:11 PM	Available anytime Mon-Fri 8-5pm.	Add Attachment
Mary Dycus	Apr 17, 2025 03:10 PM	User called stating that the printer used in the New SSC is giving the error message 'Cartridge is mismatch'. User did say that USC ordered the toner for them. They are hoping a tech can come out and take a look.	Add Attachment