Service Request Ticket

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Service Request Information

CONTACT	Name	Myers, Jeffrey	Date	Apr 17, 2025 03:49 PM
	Department	Natural Science Division	Phone	88365
	Location		Email	myersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20240734 (opens in a new window)	Bldg/Room	NS 213A
	Service Tag	7GCCZ84	Description	Dell Pro Slim QCS1250 i5-14500 vPro (14 cores, up to 5.0GHz)
	Serial No.	7GCCZ84	Location	Jeffrey Myers, replacing W20180757
	CPU	Unknown
	OS	Unknown	Software

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	bpierce23@wou.edu	88925

Tracking

Entered by	Date	Memo
Benjamin Pierce			Email Public
Entered by	Date	Memo
Benjamin Pierce	May 06, 2025 10:57 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Benjamin Pierce	May 06, 2025 10:56 AM	Task reassigned to Benjamin Pierce.	Add Attachment
Benjamin Pierce	May 06, 2025 10:56 AM	I set up the new computer and monitor for Jeffery. I took 20180757 and two weeking the hard drive.	Add Attachment
Benjamin Pierce	May 06, 2025 08:11 AM	**This is an outgoing email** Hi Jeffrey, I need some additional information regarding service request #87177 Description: this computer is replacing W20180757. I just wanted to make sure that today at 10 am still works for you. Thank you for your time Ben UCS	Add Attachment Public
Benjamin Pierce	May 02, 2025 08:02 AM	Changed to be setup on Tuesday 5/6 at 10AM	Add Attachment
Benjamin Pierce	Apr 29, 2025 11:51 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Benjamin Pierce	Apr 29, 2025 11:51 AM	Setting up Friday at 1:00	Add Attachment
Nathan Sauer	Apr 24, 2025 11:50 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Nathan Sauer	Apr 24, 2025 11:50 AM	**This is an email** Hi Nathan - Bev has given the OK for me to use fac devo funds to replace my office desktop. Joanie is processing the request now. I'll be offline for the next two weeks. If you get the computer during that time (doubtful, I know), my office is NS 214, and is unlocked. Adobe Suite and Office should be installed. Perfect timing! The current desktop barely works, and my laptop has a tendency to freeze occasionally when I try to save. Best - Jeff	Add Attachment
Benjamin Pierce	Apr 21, 2025 08:01 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Benjamin Pierce	Apr 18, 2025 02:08 PM	Status changed from (2.5) Needs Scheduling to (1) Pending	Add Attachment
Benjamin Pierce	Apr 18, 2025 02:08 PM	Can't set it up until after the 24th	Add Attachment
Benjamin Pierce	Apr 18, 2025 02:07 PM	**This is an incoming email** Hi Ben - I’m out of the country till the 24th. We can do it after that. Many thanks! Best - Jeff	Add Attachment
Benjamin Pierce	Apr 18, 2025 01:23 PM	Task reassigned to New Equip. Setup.	Add Attachment
Benjamin Pierce	Apr 18, 2025 01:23 PM	Status changed from (1) Pending to (2.5) Needs Scheduling	Add Attachment
Benjamin Pierce	Apr 18, 2025 01:20 PM	**This is an outgoing email** Hi Jeffrey, I need some additional information regarding service request #87177 Description: this computer is replacing W20180757 we have your computer ready to go. When would be a good time for someone to come by and set that up? Thanks Ben UCS	Add Attachment Public
Dyllan Coons	Apr 18, 2025 12:43 PM	Task reassigned to Benjamin Pierce.	Add Attachment
Dyllan Coons	Apr 18, 2025 12:43 PM	imaged and ready to go on ready to go shelf. secondary desktop for user paid for by department.	Add Attachment
Joanie Kinnaman	Apr 17, 2025 03:49 PM	inv 2024-0701	Add Attachment
Joanie Kinnaman	Apr 17, 2025 03:49 PM	desktop 20240734 monitor 20240435	Add Attachment