Service Request Ticket

Service Request Information

CONTACT	Name	Taylor, Steve	Date	Apr 18, 2025 12:20 PM
	Department	Natural Science/ Earth and Physical Science	Phone	88398
	Location		Email	taylors@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190646 (opens in a new window)	Bldg/Room	NS 210
	Service Tag	BK0R9Y2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	BK0R9Y2	Location	Steve Taylor, Earth Science (secondary)
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	98:E7:43:84:07:AE
	Wireless NIC	94:E6:F7:61:0D:6E
	Bluetooth NIC	94:E6:F7:61:0D:72

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	dcoons24@wou.edu	88925

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Kyla Aitaro	May 01, 2025 01:01 PM	Task reassigned to Dyllan Coons.	Add Attachment
Kyla Aitaro	May 01, 2025 01:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyla Aitaro	May 01, 2025 01:01 PM	done this is a 51 mha battery instead of the normal 68 mha	Add Attachment
Dyllan Coons	May 01, 2025 08:14 AM	**This is an outgoing email** Hi Steve, I need some additional information regarding service request #87181 My name is Dyllan and I work for UCS here at WOU. The Laptop Battery that was requested by you or your department is ready to be installed and set up. We have techs available this week or next week. Just tell us what works best for you! Thank you for your time, Dyllan C. UCS Tech dcoons24@mail.wou.edu	Add Attachment Public
David Kunz	Apr 22, 2025 01:12 PM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
David Kunz	Apr 22, 2025 01:12 PM	Battery on my desk	Add Attachment
Ian Cooper	Apr 22, 2025 09:58 AM	**This is an email** Hello Steve, I'm from UCS. I noticed that we have a new battery in for your laptop. Is there a time you could bring it by so we can install the new battery?	Add Attachment
Joanie Kinnaman	Apr 18, 2025 12:20 PM	in front of my desk	Add Attachment