Service Request Ticket - # 87184

Service Request Information

CONTACT Name Holbrook, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 18, 2025 02:10 PM
Department Human Resources Phone
Location Email holbrookj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210814[Edit Inv] (opens in a new window) Bldg/Room AD
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C70043 Location Jessica Holbrook

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:51:89:91


Wireless NIC D4:54:8B:C0:17:6E

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact jreisig24@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Reisig
Email

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Entered by Date Memo
Benjamin Pierce Apr 25, 2025 10:45 AM 
Status changed from (2) Scheduled to (5) Completed
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Benjamin Pierce Apr 25, 2025 10:45 AM 
Task reassigned to Jordan Reisig.
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Benjamin Pierce Apr 25, 2025 10:45 AM 
The computer and monitors have been set up
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Dyllan Coons Apr 24, 2025 09:33 AM 
Status changed from (1) Pending to (2) Scheduled
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Dyllan Coons Apr 24, 2025 09:33 AM 
Device ready to go out will do tomorrow anytime
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Dyllan Coons Apr 23, 2025 04:21 PM 
on davids desk
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Dyllan Coons Apr 23, 2025 03:11 PM 
Device 20210814[Edit Inv]  on right side of tech desk will be 
her device working on updates ect.
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Dyllan Coons Apr 23, 2025 03:07 PM 
Duo lock needed
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Dyllan Coons Apr 23, 2025 03:00 PM 
Ok so one of these is Deb Perkin and is a separate 
ticket, I'm working on pool device for 2nd person 
who is Jessica. THIS TICKET WILL BE FOR JESSICA 
IGNORE THE REST.
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Mary Dycus Apr 22, 2025 08:48 AM 
****This is an email****
Hello!

I dropped off the computer for reimaging yesterday 
but still haven't heard anything about ordering 
the second one, I really want to make sure these 
are set up and ready to go Monday morning, so they 
need to be in place by Friday...
I appreciate your help!
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Kyla Aitaro Apr 21, 2025 12:06 PM 
Kristy brought in 1 laptop to be reimaged for one 
of their 2 new hires
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David Kunz Apr 18, 2025 03:08 PM 
Priority changed from (3) Priority to (2) High Priority.
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David Kunz Apr 18, 2025 03:05 PM 
Contact changed from Faculty/Staff New to Jessica  Holbrook.
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David Kunz Apr 18, 2025 03:05 PM 
Added Admin and DUO
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David Kunz Apr 18, 2025 02:38 PM 
Assign Dell GFA Pool, 2 pool monitors and dock
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Joanie Kinnaman Apr 18, 2025 02:11 PM 
Contact Info: Jessica Holbrook, V00307482 holbrookj@wou.edu
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