Service Request Ticket - # 87185

Service Request Information

CONTACT Name Perin, Deb   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 18, 2025 02:13 PM
Department Human Resources Phone
Location Email perind@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210788[Edit Inv] (opens in a new window) Bldg/Room AD 307
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C7001E Location Deb Perin

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:4F:C0:65


Wireless NIC D4:54:8B:BF:E7:7B


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public

Entered by Date Memo
Benjamin Pierce Apr 25, 2025 10:43 AM
Status changed from (2) Scheduled to (5) Completed
Add Attachment
Benjamin Pierce Apr 25, 2025 10:43 AM
Task reassigned to Benjamin Pierce.
Add Attachment
Benjamin Pierce Apr 25, 2025 10:43 AM
The computer has been set up
Add Attachment
Dyllan Coons Apr 24, 2025 09:33 AM
Status changed from (6) Ready to Deliver to (2) Scheduled
Add Attachment
Dyllan Coons Apr 23, 2025 03:11 PM
I WILL SETUP FRIDAY
Add Attachment
Andrew Zhen Apr 23, 2025 01:10 PM
Status changed from (1) Pending to (6) Ready to Deliver
Add Attachment
David Kunz Apr 23, 2025 11:47 AM
Task reassigned to New Equip. Setup.
Add Attachment
David Kunz Apr 23, 2025 11:45 AM
Task reassigned to UCS Tech.
Add Attachment
Allie Clark Apr 22, 2025 03:15 PM
Completed Computer Placed in Box #10
Add Attachment
Allie Clark Apr 22, 2025 03:13 PM
****This is an outgoing email****
Hi Deb,

I need some additional information regarding service 
request #87185

Description: set up a PC pool setup (starts 4/28)

My name is Allie and I work for UCS here at WOU. The 
computer that was requested by you or your 
department is ready to be delivered and set up. We 
have techs available this week or next
week. Just tell us what works best for you! When
you provide your availability please also send us
the room number for verification.

Best, 
Allie Clark
Add Attachment
Public
Dyllan Coons Apr 22, 2025 01:48 PM
Task reassigned to Allie Clark.
Add Attachment
Dyllan Coons Apr 22, 2025 01:48 PM
Allie is updating device email user after to do 
setup please :)
Add Attachment
Mary Dycus Apr 22, 2025 08:48 AM
****This is an email****
Hello!

I dropped off the computer for reimaging yesterday 
but still haven't heard anything about ordering 
the second one, I really want to make sure these 
are set up and ready to go Monday morning, so they 
need to be in place by Friday...
I appreciate your help!
Add Attachment
Kyla Aitaro Apr 21, 2025 12:06 PM
Kristy brought in 1 laptop to be reimaged for one 
of their 2 new hires
Add Attachment
David Kunz Apr 18, 2025 03:08 PM
Priority changed from (3) Priority to (2) High Priority.
Add Attachment
David Kunz Apr 18, 2025 02:59 PM
Contact changed from Faculty/Staff New to Deb Perin.
Add Attachment
David Kunz Apr 18, 2025 02:59 PM
Added admin and DUO
Add Attachment
David Kunz Apr 18, 2025 02:37 PM
Assign a Dell computer, 2 Pool Monitors, and dock
Add Attachment
Joanie Kinnaman Apr 18, 2025 02:13 PM
Contact Info: Deb Perin V00412619 perind@wou.edu
Add Attachment
Public