Service Request Ticket - # 87187

Service Request Information

CONTACT Name Villeneuve, XuanXuan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 21, 2025 08:31 AM
Department Business Services Phone 88231
Location Email villeneuvex@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200665[Edit Inv] (opens in a new window) Bldg/Room WEL 221
Service Tag 3Q2C3D3 Description Dell Latitude 5410
Serial No. 3Q2C3D3 Location XuanXuan Villeneuve

CPU 10th Generation Intel Core 15-10310U


OS Windows 10 Enterprise 64bit Software

Wired NIC 38:14:28:14:26:6C


Wireless NIC B0:60:88:BF:D1:78

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Apr 22, 2025 03:33 PM 
Status changed from (1) Pending to (5) Completed
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David Kunz Apr 22, 2025 03:33 PM 
I removed over 50GB from her computer. She should be 
able to upgrade now.
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Ian Cooper Apr 22, 2025 03:08 PM 
Task reassigned to David Kunz.
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David Kunz Apr 22, 2025 02:49 PM 
****This is an email****
Oh, I misunderstood the picture you uploaded. It is asking you 
to connect an external storage device that has more room for 
the update.

It sounds like your drive is too full for the upgrade. Are you 
keeping a lot of your data locally? We can run a utility on 
your computer to find what's taking up so much space if you 
bring your computer by or I can possibly remote it and try to 
help.

Thanks,
David
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David Kunz Apr 22, 2025 01:36 PM 
Hi XuanXuan,
It seems you might have an eternal storage device connected to your computer that might be messing with the Windows 
update. It might be trying to install Windows on the external device instead of your computer's main drive. You can 
try disconnecting it and retrying.
If that doesn't work you can bring it UCS and we can help. We can try to perform the in place upgrade for you. It is 
usually preferred to do a clean install. If you are able to move all your files over to your home drive or Google 
drive that would be awesome.
Thanks,
David
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Kyla Aitaro Apr 21, 2025 09:01 AM 
****This is an INCOMING email****

Availability:

Today 04/21 ---> 1pm-3pm
Tomorrow 04/22 --->all day
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Kyla Aitaro Apr 21, 2025 08:33 AM 
****This is an INCOMING email****

USER SENT SCREESHOT. (SEE ATTACHMENT)
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image001.png
Kyla Aitaro Apr 21, 2025 08:32 AM 
****This is an INCOMING email****
Thanks for your quick response, Abigail.

 

I’m not sure if it was a Kace message or not, but 
I didn’t manually upgrade the windows; it was a 
popup asking me to download windows 11 towards the 
end of the shift yesterday.  So, I did it right 
before I left and locked my screen.
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Kyla Aitaro Apr 21, 2025 08:32 AM 
****This is an OUTGOING email****

Hello,

Is there a Kace message saying to download windows 
11? It might have popped up before this message. 
You should go ahead and download Windows 11 
through the message that is with the Kace pop-up. 
And please read the message that it will take a 
while to complete.

Let us know if you have any issues.

Thanks,

Abigail
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Kyla Aitaro Apr 21, 2025 08:31 AM 
****This is an INCOMING email****
USER SENT A SCREENSHOT. (SEE ATTACHMENT)
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image001 (1).png