Service Request Ticket

Service Request Information

CONTACT	Name	Hansen, Jennifer	Date	Apr 21, 2025 09:04 AM
	Department	Service Learning & Career Development	Phone	88652
	Location		Email	hansenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181386 (opens in a new window)	Bldg/Room	SSC 205
	Service Tag	GY9XDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	GY9XDW2	Location
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; Adobe CC [NAMED USER] MAY/JUNE2019;
	Wired NIC	6C:2B:59:E8:02:E5

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	bpierce23@wou.edu	88925

Entered by	Date	Memo
Benjamin Pierce			Email Public
Entered by	Date	Memo
Benjamin Pierce	Apr 21, 2025 09:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Benjamin Pierce	Apr 21, 2025 09:30 AM	Task reassigned to Benjamin Pierce.	Add Attachment
Benjamin Pierce	Apr 21, 2025 09:30 AM	I put in a pass through cable and now everything works	Add Attachment
Kyla Aitaro	Apr 21, 2025 09:06 AM	ORIGINAL MESSAGE FROM USER the computer in our shared workroom for employers does not work. the computer cannot find a camera even though the monitor has one on it. can someone please come over and configure this system so it works - soonish please. wou number on the brain is 20181386 and the monitor is 20181101 sorry the computer works - the camera does not - or it can't find it. it can't find the microphone either.	Add Attachment
Kyla Aitaro	Apr 21, 2025 09:05 AM	PC 20181386 Monitor 20181101	Add Attachment
Kyla Aitaro	Apr 21, 2025 09:04 AM	user sent a message via gChat seeking tech assistance with their department shared computer where they are having issues accessing the webcam and microphone.	Add Attachment