Service Request Ticket - # 87189

Service Request Information

CONTACT Name Shinkle, Maryanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 21, 2025 11:35 AM
Department Business Services Phone 14128
Location Email shinklem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200679[Edit Inv] (opens in a new window) Bldg/Room WEL 115
Service Tag BT546D3 Description Dell Latitude
Serial No. BT546D3 Location Maryanne Shinkle

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:15:08:E8


Wireless NIC 64:6E:E0:4C:47:1C

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Apr 22, 2025 12:25 PM 
Task reassigned to David Kunz.
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David Kunz Apr 22, 2025 12:25 PM 
Status changed from (1) Pending to (5) Completed
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David Kunz Apr 22, 2025 12:25 PM 
This complete
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Mary Dycus Apr 22, 2025 08:32 AM 
Laptop was picked up and loaner was dropped off
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David Kunz Apr 21, 2025 05:00 PM 
20200679[Edit Inv] is finished updating and is at the front 
desk. I emailed Maryanne.
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Mary Dycus Apr 21, 2025 01:04 PM 
User was given a loaner laptop while we update 
hers. WOU #20210597[Edit Inv]
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Kyla Aitaro Apr 21, 2025 11:36 AM 
****This is an INCOMING email****

Hi Kyla,

My laptop WOU# is 20200679[Edit Inv]

Do I need to be here or can I drop it off during 
my lunch hours so you guys can do the update?

Best regards,
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Kyla Aitaro Apr 21, 2025 11:35 AM 
****This is an OUTGOING email****

Hi Maryanne,

What is the WOU# for your device? Also,  what does 
your availability for today and tomorrow look 
like?

Once I get this information, I can create a ticket 
for our techs to review and reach out to schedule 
a time for them to come over and assist. 

Best,
Kyla
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Kyla Aitaro Apr 21, 2025 11:35 AM 
****This is an email****

Morning UCS team,

I am reaching out for your assistance because I 
tried to update to Windows 11, but I kept trying 
to restart but no luck.

Here is the last message about turning off the 
anti-virus software. (see attachment)

How would you like me to proceed?
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image (91).png