Service Request Ticket - # 87191

Service Request Information

CONTACT Name Price, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 21, 2025 12:09 PM
Department Student Enrichment Program Phone 89355
Location Email pricesl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20211232[Edit Inv] (opens in a new window) Bldg/Room SSC 113
Service Tag 7ZY5FL3 Description Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
Serial No. 7ZY5FL3 Location Sharon Price

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:2C:C0:56


Wireless NIC 60:A5:E2:8A:58:4A

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper May 01, 2025 02:15 PM 
Status changed from (1) Pending to (5) Completed
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Ian Cooper May 01, 2025 02:15 PM 
Sharon has decided to wait to upgrade. She has been informed that 
as of October Windows 10 will no longer be supported.
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Ian Cooper Apr 29, 2025 03:21 PM 
Install failed before. Tried the install assistant and the install failed 
again. Will be receiving the device tomorrow and seeing about next 
options when I get back on Thursday.
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Ian Cooper Apr 22, 2025 02:55 PM 
Updated dell Command and optional updates before trying to 
download and install Windows 11. Attempting install now.
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Rowan Vasen Apr 22, 2025 11:00 AM 
you....shouldn't need to turn off virus protection 
in order to update?
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Ian Cooper Apr 22, 2025 09:51 AM 
Task reassigned to Ian Cooper.
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Ian Cooper Apr 22, 2025 09:51 AM 
****This is an email****
Hey Sharon, I was just looking through your SR about trying to 
update to windows 11. I was wondering if there was a good time today 
I can come by and take a look?
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Kyla Aitaro Apr 21, 2025 12:10 PM 
****This is an INCOMING email****

Hi Kyla,

So sorry for not including this.
My Dell laptop WOU number is:  WOU 20211232[Edit Inv].

Thanks,
Sharon
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Kyla Aitaro Apr 21, 2025 12:10 PM 
****This is an OUTGOING email****

Hi Sharon,

What is the WOU# for your device? Also,  what does 
your availability for today and tomorrow look 
like?

Once I get this information, I can create a ticket 
for our techs to review and reach out to schedule 
a time for them to come over and assist. 

Best,
Kyla
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Kyla Aitaro Apr 21, 2025 12:09 PM 
****This is an email****

Hello UCS,

I am trying to install Windows 11, but it says I 
need to turn off the virus protection. Can you 
assist me on what I need to do on this?

Thanks so much for your help,
Sharon
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