Status changed from (2.5) Needs Scheduling to (2) Scheduled

Scheduled for Wednesday 5/21 at 11am

The two emails she wants are
publicrecords@wou.edu 
generalcounsel@wou.edu

We went up to try and help her open up her secondary email via 
outlook. We were unable to complete this. Came back to UCS to 
regroup and figure things out with management. 

Karen's proposed availability:
05/07 Wed. --> after 1pm
05/08 Thur. ---> anytime in the morning

Status changed from (7) Waiting for Contact to (2.5) Needs Scheduling

Lets make sure we remove the giant in caps text 
before emailing users..........

Task reassigned to UCS Tech.

Need to get her old device back before we close 
ticket but setup has been completed

****This is an outgoing email****
Hi Karen,

I need some additional information regarding service request #87192

Description: set up Karen's GFA 20240406 (replacing W20200671)

We can definitely do that on Tuesday at around 10:00. A tech will be 
by then and set it up.

Have a great day

Ben
UCS

Karen called and wants to see if we can push back 
the setup until Monday the 28th anytime after 11am 
or Tuesday anytime. If any of these days work for 
yall please let her know. :)

Imaging done and ready to go. Install in 311 Liu 
elan the person in the presidents office below 
will be able to let us. Device will be return by 
Wednesday Karen needs to move files. If we do not 
receive device send her an email remainder on 
Friday next week. DO NOT CLOSE TICKET TELL WE 
RECIVE PREVIOUS DEVICE

Task reassigned to New Equip. Setup.

Status changed from (5) Completed to (1) Pending

Status changed from (1) Pending to (5) Completed

Task reassigned to Nathan Sauer.

she is ordering a larger monitor, but the model that 
Craig received is no longer available.  Requesting 
Nathan for a recommendation.