Service Request Ticket - # 87193

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 21, 2025 12:24 PM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230221[Edit Inv] (opens in a new window) Bldg/Room WEL 221
Service Tag Description Dell Latitude 5540
Serial No. dwdr4y3 Location Darrin Silbernagel // WC 221

CPU Unknown


OS Unknown Software

Wired NIC 4C:D7:17:27:AA:BD


Wireless NIC BC:03:58:CC:31:48


Bluetooth NIC BC:03:58:CC:31:4C

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper May 13, 2025 11:47 AM 
Status changed from (1) Pending to (5) Completed
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Ian Cooper May 13, 2025 11:47 AM 
Computer has been re-imaged and put into GFA pool.
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Ian Cooper May 12, 2025 01:38 PM 
Task reassigned to Ian Cooper.
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Ian Cooper May 12, 2025 01:38 PM 
On imaging station 1. Finishing imaging.
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Dyllan Coons May 05, 2025 11:33 AM 
GFA device so it will be staying with UCS goes to 
GFA Pool when done imaging. On upper tech desk 
imaging station 3
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Ian Cooper Apr 22, 2025 03:06 PM 
Does this computer need to go back to HR or is it staying with us?
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Jordan Reisig Apr 21, 2025 12:37 PM 
Priority changed from (3) Priority to (5) Low Priority.
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Jordan Reisig Apr 21, 2025 12:37 PM 
Placed on two weeks shelf
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Mary Dycus Apr 21, 2025 12:24 PM 
Laptop was dropped off for reimaging and will be 
placed in the two week pile.
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