Service Request Ticket - # 87194

Service Request Information

CONTACT Name Bonifacio-Sample, Maria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 21, 2025 02:29 PM
Department Phone 88411
Location Email bonifaciosamplem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240031[Edit Inv] (opens in a new window) Bldg/Room WUC 203C
Service Tag JPNP234 Description Dell Latitude 5550
Serial No. VN0F6W06WSV004750069 Location Maria Bonifacio-Sample

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:EC:0A:87


Wireless NIC 58:6D:67:76:D0:95

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Apr 21, 2025 03:22 PM 
Task reassigned to David Kunz.
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David Kunz Apr 21, 2025 03:22 PM 
Status changed from (1) Pending to (5) Completed
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David Kunz Apr 21, 2025 03:22 PM 
I was able to get the air media working for them but 
the HDMI cable was still having problems
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Mary Dycus Apr 21, 2025 02:29 PM 
Thy Have a meeting at 3pm and are hoping someone 
can get out there soon if possible.
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Mary Dycus Apr 21, 2025 02:29 PM 
User called stating that the computer in the 
Student Success Center is not recognizing the HDMI 
cable they are using.
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