Service Request Ticket - # 87210

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 22, 2025 02:31 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20171003[Edit Inv] (opens in a new window) Bldg/Room WUC 106
Service Tag Description Xerox VersaLink B400/DN Monochrome Laser Printer
Serial No. 6HB015218B Location Abby's House

Model B400/DN Hostname as-abbyhouse
Notes 47 ppm -monthly duty cycle: recommended up to 12,000 pages and max up to 110,000; -max RES. 1200 x 1200 dpi (enhanced) -Standard two sided output(duplexing) - std paper capacity 700 sheets (optional extra tray) -Sm.-med. workgroup, Best for workteams of 3 to 15 users -Memory 2GB standard; IP ADDRESS:140.211.118.5 Ink/Toner Refill

Wired NIC 9C:93:4E:6A:ED:2F

TECHS Submitted by Lily Polkowski Contact lpolkowski22@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Apr 22, 2025 03:08 PM 
Status changed from (1) Pending to (5) Completed
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David Kunz Apr 22, 2025 03:08 PM 
Hello,

I was able to apply the plan conversion code to your printer and 
it is now usable.
I will close the ticket.

Thanks,
David
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Ian Cooper Apr 22, 2025 02:56 PM 
Task reassigned to David Kunz.
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David Kunz Apr 22, 2025 02:46 PM 
Hello,

I have reached out to Xerox for a plan conversion code to fix the error message on 
your printer. I will write back once it has been fixed.

Thanks,
David
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Lily Polkowski Apr 22, 2025 02:31 PM 
Contact Info: Abigail
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Lily Polkowski Apr 22, 2025 02:31 PM 
Printer in Abby's House (WUC 106) displaying error 
message "Toner isn't correct match" despite the 
toner being the correct type.
They also cant seem to print anything without a 
border being automatically printed.
V#: 20171003[Edit Inv]
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