Service Request Ticket - # 87215

Service Request Information

CONTACT Name Logan, Amber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 23, 2025 02:19 PM
Department Teacher Prep Student Support Services Phone
Location Email logana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210584[Edit Inv] (opens in a new window) Bldg/Room RWEC 256
Service Tag 9SCF5B3 Description Dell Latitude 5520 w/Dell Professionhal Sleeve 15
Serial No. CN0Y5H5JWSC0018D00I4 Location Amber Logan

CPU 11th Generation Intel® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:9E:8F:32


Wireless NIC DC:21:48:27:9D:54

TECHS Submitted by Allie Clark Contact amclark23@wou.edu 88925
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper May 12, 2025 12:26 PM 
Status changed from (1) Pending to (5) Completed
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Ian Cooper May 12, 2025 12:26 PM 
Was able to save to desk top. That issue is resolved. The drop down 
menu switching screens is most likely a video card issue that the 
laptops can not handle long periods of time being a third screen.
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Ian Cooper May 07, 2025 01:16 PM 
Have re-removed the profile. She will not be in until Monday for me to 
try again with her logging in so I will put device in box 11.
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Ian Cooper May 07, 2025 12:47 PM 
Issue did not resolve and has come back. Still having dropdown 
screens move from screen that it was clicked on to another 
screen. Also issue with not being able to save to the desktop has 
persisted. Brought device back to UCS. We deleted here user 
profile to see if that fixes the issue. Reached out to Amber to set 
up a time to come by and have her log in.
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Ian Cooper Apr 29, 2025 03:23 PM 
I tried to have the device replicate its issue from Amber's set up. 
Still did not. I updated all drivers and optional updates. I also made 
sure that both screens weren't running on the same display 
resolution. Amber is going to see if all this resolved her issue. 
Leaving ticket open for a week.
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Ian Cooper Apr 25, 2025 11:29 AM 
Task reassigned to Ian Cooper.
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Ian Cooper Apr 25, 2025 11:23 AM 
****This is an email****
Hi Amber, I'm with UCS. I was looking over your device for SR 
87215. We were unable to replicate your issue here at UCS. I see 
that you are picking it back up on Monday. Is there a time that one 
of us could come to you to see whats going on between the 
computer and your station? It doesn't have to be Monday.
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Kyla Aitaro Apr 24, 2025 10:44 AM 
Stored in BOX 22
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Allie Clark Apr 23, 2025 02:24 PM 
Computer Upfront with SRD
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Allie Clark Apr 23, 2025 02:22 PM 
File saving issue and all drop down meus appear on 
a different screen. Ran through full updates as 
well as a hard reset and nothing worked. Is 
working remote tomorrow and Friday, but needs the 
computer back on Monday.
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