Service Request Ticket - # 87216

Service Request Information

CONTACT Name Sides, Michelle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 23, 2025 03:12 PM
Department Human Resources Phone 89390
Location Email sidesm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20180659[Edit Inv] (opens in a new window) Bldg/Room AD 205E
Service Tag Description Xerox VersaLink C400 Color Laser Printer #C400/DN
Serial No. S7HB461818 Location Judy Vanderburg with W#20141202

Model C400/DN Hostname printer-humanresources.wou.edu
Notes Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages; NOT STUDENT TECH; USB LOCAL or NETWORKED IP ADDRESS: Ink/Toner Refill

Wired NIC 9C:93:4E:65:CB:0E

TECHS Submitted by Allie Clark Contact amclark23@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons Apr 24, 2025 04:49 PM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Apr 24, 2025 04:49 PM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Apr 24, 2025 04:49 PM 
This issue has been resolved they used an 
unsupported cartridge bought from a third party 
seller and it had a fault. They will need to 
purchase that again or hopefully purchase through 
UCS for supported toner.
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Dyllan Coons Apr 24, 2025 03:22 PM 
Left vm 4/24
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Allie Clark Apr 23, 2025 03:16 PM 
****This is an email****
Hi Allie. Admin 306, 2018 0659.
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Allie Clark Apr 23, 2025 03:12 PM 
****This is an email****
Hello. We are having an issue with our Versalink 
C400 printer-it won't recognize a replaced 
cartridge.

Would anyone be available to help?
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