Service Request Ticket - # 87227

Service Request Information

CONTACT Name McMullen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 24, 2025 03:03 PM
Department Phone
Location Email mcmullenja@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20240407[Edit Inv] (opens in a new window) Bldg/Room TODD 202
Service Tag 7BHH864 Description Dell Latitude 5550 laptop
Serial No. VN0F6W06WSV0051800M8 Location Jennifer McMullen

CPU Unknown


OS Unknown Software

Wired NIC E8:CF:83:02:EB:70


Wireless NIC 00:72:EE:2F:DD:DE


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public

Entered by Date Memo
Benjamin Pierce May 07, 2025 08:37 AM
Status changed from (2) Scheduled to (5) Completed
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Benjamin Pierce May 07, 2025 08:36 AM
Task reassigned to Benjamin Pierce.
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Benjamin Pierce May 07, 2025 08:36 AM
I setup the new laptop and got her old laptop which is in 2 weeks. She 
also had two monitors 20230068[Edit Inv] and 20211006[Edit Inv] which I updated in 
inventory
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Dyllan Coons May 02, 2025 04:18 PM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Dyllan Coons May 02, 2025 04:18 PM
I agreed to the time below. 
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Dyllan Coons May 02, 2025 04:17 PM
Jennifer McMullen 
3:42 PM (32 minutes ago)
to UCS

Dyllan,

Could you come Wednesday at 8 am to set it up? My 
office is Todd Hall 202. 
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Dyllan Coons May 02, 2025 03:13 PM
****This is an outgoing email****
Hi Jennifer,

I need some additional information regarding 
service request #87227

Description: set up new computer for Jennifer, 
this is replacing her old machine (20200482)

My name is Dyllan and I work for UCS here at WOU. 
The computer that was requested by you or your 
department is ready to be delivered and set up. We 
have techs available this week or next
week. Just tell us what works best for you! When
you provide your availability please also send us
the room number for verification.

Thank you for your time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu

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Public
David Kunz Apr 25, 2025 10:21 AM
Created AD account as admin
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David Kunz Apr 25, 2025 10:21 AM
Created local user accounts for remote access.
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David Kunz Apr 25, 2025 09:35 AM
Status changed from (1) Pending to (6) Ready to Deliver
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David Kunz Apr 25, 2025 09:35 AM
This is imaged and moved in AD. Needs user account 
created and given admin rights upon delivery.
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