Service Request Ticket - # 87232

Service Request Information

CONTACT Name Mortensen, Cameron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 25, 2025 08:43 AM
Department VP Student Affairs Phone 88423
Location Email mortensenc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20220035[Edit Inv] (opens in a new window) Bldg/Room WUC 203C
Service Tag Description Apple 14-inch MacBook Pro: Apple M1 Pro chip with 8-core CPU and 14-core GPU, 512GB SSD-Space Gray #MKGP3LL/A
Serial No. SJWW7F6G7YP Location Cameron Mortensen

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC C8:89:F3:B4:89:61


Bluetooth NIC C8:89:F3:B1:76:9E

TECHS Submitted by Abigail Ratliff Contact aratliff23@wou.edu 88925
Primary Technician Contact lambertp@wou.edu 88003

Tracking

Entered by Date Memo
Paul Lambert
Email

Public
Entered by Date Memo
Abigail Ratliff Apr 25, 2025 08:48 AM 
Room number: Admin 207
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Abigail Ratliff Apr 25, 2025 08:47 AM 
****This is a Gchat****
 it’ll load for a bit and then pop up with that 
same window asking me to put in the password 
again. If it helps for context, my phone is also 
not connecting here either for some reason. Folks 
on the 3rd floor seem to be fine, and my phone 
connected up there but dropped when I came back to 
the 2nd floor. Currently it’s just me on the 2nd 
floor but I’ll see if anyone else comes in on this 
floor. My boss was in earlier and her office is 
the office next to mine, she wasn’t able to 
connect here this morning.
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Abigail Ratliff Apr 25, 2025 08:44 AM 
tried that twice and still not connecting 
unfortunately. Attaching a picture just to make 
sure I don’t somehow have a typo that I’m missing
~Cameron
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Image_20250425_083124_540.jpeg
Abigail Ratliff Apr 25, 2025 08:44 AM 
Clarifying, did you forget the network and than try 
again by entering the password 
"Ihadajadesaleatthelake."
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Abigail Ratliff Apr 25, 2025 08:43 AM 
****This is a Gchat****
Good morning! Is anyone else experiencing wifi 
issues with WOU-secure this morning? I’m in the 
Admin building. I’ve tried turning wifi completely 
off and on again, as well as restarting my 
computer. When I put in the password it says “The 
wifi network WOU-secure requires a WPA2 password” 
but it won’t redirect me to my portal to log in 
after that
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