Status changed from (6) Ready to Deliver to (5) Completed

Status changed from (1) Pending to (6) Ready to Deliver

Hi Jacqlyn,

I have received a new drive from Dell and I have performed a successful 
hardware check. I have reimaged your computer, added admin rights as 
well as medicat. I will leave your computer at our front desk for you 
to swap out with the loaner we provided you.

If you have any questions please let me know.

Thanks,
David

New Drive Shipped
Your parts shipped for case 209076035 work order 
459527678

I have followed more troubleshooting steps from Dell and 
have a definitive NVME error 2000-0151. I have reached 
back out to Dell to see what the next step is.

Status changed from (2) Scheduled to (1) Pending

computer dropped off and loaner picked up

Status changed from (1) Pending to (2) Scheduled

Loaner ticket made 87240 

Hello David,

Thank you for contacting Dell basic hardware warranty support.

The following information relates to your recent interaction with Dell Technical Support.

Service Tag:  DSMP234    

Service Request Number:  [1216998827] 

Model: LATITUDE 5550

Basic warranty: Onsite/In-Home Service Warranty , Valid till 7/25/2027 

Issue: HDD

I understand that things didn't go as expected. Let us collectively resolve the issue.

However, I still recommend to perform few steps mentioned below.
(If you have already performed the following, please revert with the relevant results)

Troubleshooting steps: 

1. Perform a hard reset on the laptop and use a known good outlet (Est. 2 Minute)

Disconnect any external devices including the AC adapter
Hold the power button down for 10 seconds
Bypass any power strips, surge protectors or battery backups
Verify the wall outlet is functional
Plug only the AC adapter back into the laptop
Attempt to power on the system
Note- Restart the computer (if the computer boots) to ensure the issue is resolved.

2. Is the system configured with RAID?

3. Is the original hard drive that came with the system being used, or has it been upgraded recently?

4.  Run ePSA for Portable

Shutdown the computer
Press and Hold the Fn key and then press the power button.
A graphical menu, listing all the discovered devices in the system is now displayed and the express diagnostics should run
If the diagnostics fail, make a note of the error code
Based on the diagnostic findings, the code will assist you in 
troubleshooting the fault
Note: Takes about 4 minutes to complete 

Based on the results, we will proceed with the next course of action.