Service Request Ticket - # 87244

Service Request Information

CONTACT Name Prado, Jazming   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 28, 2025 12:09 PM
Department The Research Institute Phone 88413
Location Email pradoj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Abigail Ratliff Jun 02, 2025 02:57 PM 
Task reassigned to Ian Cooper.
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Abigail Ratliff Jun 02, 2025 02:57 PM 
Status changed from (1) Pending to (5) Completed
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Abigail Ratliff Jun 02, 2025 02:57 PM 
picked up 20190480[Edit Inv] and 20181395[Edit Inv]
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Ian Cooper Jun 02, 2025 01:00 PM 
Jazming reached out to say they will come by later today to pick up.
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Ian Cooper Jun 02, 2025 09:46 AM 
****This is an email****
Hi Jazming, we have two more laptops here for you to pick up when 
you can! I think this will be last for a little bit! The service request is 
87244 and the WOU numbers are: 20190480[Edit Inv] and 20181395[Edit Inv].
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David Kunz May 30, 2025 11:25 AM 
20181395[Edit Inv] in Box 11 ready to deliver
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David Kunz May 28, 2025 12:37 PM 
As of today current status of all listed items

20140494[Edit Inv]	PDR
20150168[Edit Inv]	PDR?
20170881[Edit Inv]	PDR
20181395[Edit Inv]	Jordan is imaging
20190480[Edit Inv]	In Box 11 Ready to deliver
20200411[Edit Inv]	Returned to jazming
20200482[Edit Inv]	Returned to jazming
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David Kunz May 28, 2025 12:25 PM 
20190480[Edit Inv] Ready to deliver in Box 11
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David Kunz May 28, 2025 12:24 PM 
Priority changed from (4) Moderate Priority to (2) High Priority.
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David Kunz May 28, 2025 12:16 PM 
20200411[Edit Inv] and 20200482[Edit Inv] returned to Jazming
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Ian Cooper May 27, 2025 11:34 AM 
20140494[Edit Inv] has already been PDR. 
20170881[Edit Inv] has already been PDR.
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Dyllan Coons May 27, 2025 09:23 AM 
These are the correct devices to take a look at.

W#20190480[Edit Inv]
W#20181395[Edit Inv]
W#20140494[Edit Inv]
W#20200411[Edit Inv]
W#20170881[Edit Inv]
W#20150168[Edit Inv]
W#20200411[Edit Inv]
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David Kunz May 02, 2025 09:23 AM 
Priority changed from (3) Priority to (4) Moderate Priority.
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Ian Cooper Apr 29, 2025 03:36 PM 
Putting on hold until 2 weeks is up.
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Allie Clark Apr 28, 2025 12:26 PM 
Jasming Dropped multiple devices, 

W#20200411(In 2wk Pile)
W#20140494(In 2wk Pile to PDR)
W#20181395[Edit Inv] (In 2wk Pile)
W#20190480[Edit Inv] (In 2wk Pile)
W#20150168[Edit Inv] (In 2wk Pile to PDR)
W#20170881[Edit Inv] (PDR)
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Kyla Aitaro Apr 28, 2025 12:09 PM 
Devices needing to be reimaged:

W#20200411[Edit Inv]
W#20140494[Edit Inv]
W#20181395[Edit Inv]
W#20190480[Edit Inv]
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