Status changed from (1) Pending to (5) Completed

She called that she can log in without issue.

Emily should be in on Tuesday david/john should be 
the one to work with her on exchanging device.

Emily's device is locking her out in the domain 
controller over and over again. This device is 
unserviceable per management. We will need to take 
her device and archive it giving her a long term 
loaner until IFC buys her a new device.

Hi Emily,

Have you happened to return to campus since you 
have had all of these login issues?

Thanks,
David

wou 20200973 . Having domain failures per rowan. Need to remove 
profile and re-add profile. 

Dyllan Coons 
4:04 PM (1 minute ago)
to Emily

Ok so we finally found where your device is 
getting locked out at. We believe we fixed the 
issue but with deactivation and reactivation of 
your account might have messed with the computer 
you're using. Can I get the WOU number of the 
device?

****This is an email****
Hello Emily,

My name is Dyllan and I work for UCS here at WOU. 
I checked your access in our systems and 
everything appears to be correct. The system even 
said you changed your password earlier today. 
Sometimes it takes time for our services to 
interact with one another. I would like you to try 
and log in again and see if you get any errors 
now?

received reactivation notice 4/16/2025.

I don't recognize that error. All her account systems appear fine on our end. Looks 
like she reset her password today. Has she tried logging into a computer since? AD may 
have not synced up immediately upon password reset - leaving portal working but 
computer access delayed.

Sending to Volkmann to check her access please. I 
believe this user is no longer employed with the 
university as such she was probably removed from 
certain services.