Service Request Ticket - # 87249

Service Request Information

CONTACT Name Taylor, Paula   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2025 11:30 AM
Department Phone 88303
Location Email taylorp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20240814[Edit Inv] (opens in a new window) Bldg/Room WUC conference room
Service Tag DML7794 Description Dell Pro Slim QCS1250 Tower, i5-14500 vPro (14 cores, up to 5.GHz)
Serial No. DML7794 Location ASWOU conference Room (replacing W20150685)

CPU Unknown


OS Unknown Software
TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons May 02, 2025 04:24 PM 
Task reassigned to Dyllan Coons.
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Dyllan Coons May 02, 2025 04:24 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Dyllan Coons May 02, 2025 04:24 PM 
This device has been setup and is working.
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Dyllan Coons May 02, 2025 03:21 PM 
****This is an outgoing email****
Hi Paula,

I need some additional information regarding 
service request #87249

Description: Replacing tower W20150685 - ASWOU 
Conf Room

Hi Jennifer,

I need some additional information regarding 
service request #87227

Description: set up new computer for Jennifer, 
this is replacing her old machine (20200482)

My name is Dyllan and I work for UCS here at WOU. 
The computer that was requested by you or your 
department is ready to be delivered and set up. We 
have techs available this week or next
week. Just tell us what works best for you! When
you provide your availability please also send us
the room number for verification.

Thank you for your time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu
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Public
Logan Montgomery May 01, 2025 03:07 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Logan Montgomery May 01, 2025 03:07 PM 
Imaged, added to AD.

Nobody has been contacted to deliver yet
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Joanie Kinnaman Apr 29, 2025 11:46 AM 
invoice 2024-0727
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Joanie Kinnaman Apr 29, 2025 11:43 AM 
monitor 20240424[Edit Inv]
tower 20240814[Edit Inv]
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Joanie Kinnaman Apr 29, 2025 11:31 AM 
on shelf in hallway
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