Service Request Ticket - # 87250

Service Request Information

CONTACT Name Baker, Ellie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2025 11:46 AM
Department Phone 8884
Location Email nalivaikoe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20200862[Edit Inv] (opens in a new window) Bldg/Room HL 117
Service Tag Description Apple 13-inch MacBook Pro #Z11B
Serial No. C02FX4LYQ05N Location Ellie Baker

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC 3C:06:30:0F:A9:F6


Bluetooth NIC 3C:06:30:1D:38:C2


TECHS Submitted by Abigail Ratliff Contact aratliff23@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public

Entered by Date Memo
Dyllan Coons May 08, 2025 09:39 AM
Status changed from (1) Pending to (5) Completed
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Dyllan Coons May 08, 2025 09:39 AM
This device unrepairable going in parts pile.
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Dyllan Coons May 07, 2025 08:48 AM
Task reassigned to Dyllan Coons.
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Dyllan Coons May 07, 2025 08:33 AM
Task reassigned to David Kunz.
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Dyllan Coons May 07, 2025 08:33 AM
Have you spoken to Nathan about this yet? 
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Ian Cooper May 02, 2025 12:12 PM
Put on back imaging station because we needed to imaging stations 
for new set ups. 
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Kyla Aitaro May 01, 2025 10:45 AM
Task reassigned to UCS Tech.
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Allie Clark Apr 30, 2025 12:06 PM
W#20200870[Edit Inv] was returned and loaner W#20200867[Edit Inv] was 
given out
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David Kunz Apr 30, 2025 09:48 AM
20200862[Edit Inv] on my desk. I want to consider swapping out 
a 202 GFA mac since it might not be worth repairing. 
I'm going to wait for Nathan to get back.
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Freya Raybold Apr 30, 2025 09:46 AM
Ignore that! sorry
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Freya Raybold Apr 30, 2025 09:45 AM
****This is an email****
my wou email is alambert20@mail.wou.edu
my v number is V00376147
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Freya Raybold Apr 30, 2025 09:43 AM
Status changed from (5) Completed to (1) Pending
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Freya Raybold Apr 30, 2025 09:43 AM
dropped off laptop

given loaner #20200870[Edit Inv]
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Freya Raybold Apr 30, 2025 09:43 AM
Status changed from (1) Pending to (5) Completed
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Freya Raybold Apr 30, 2025 09:43 AM
dropped off laptop

given loaner #20200870[Edit Inv]
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Allie Clark Apr 29, 2025 03:34 PM
Please update loaner ticket too!!!
SR#87256
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Allie Clark Apr 29, 2025 03:34 PM
Status changed from (7) Waiting for Contact to (1) Pending
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Freya Raybold Apr 29, 2025 03:32 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Benjamin Pierce Apr 29, 2025 03:31 PM
Task reassigned to UCS SRD.
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Benjamin Pierce Apr 29, 2025 03:31 PM
The Mac has been imaged and been set up front for her to pick up 
20200867[Edit Inv]
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Abigail Ratliff Apr 29, 2025 01:33 PM
She will stop by 4/30 to drop off broken one and 
pick up loaner at UCS desk
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Benjamin Pierce Apr 29, 2025 12:38 PM
The longer is getting set up on imaging station 1
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Abigail Ratliff Apr 29, 2025 11:46 AM
****This is an incoming email****
Hello,

Is there any chance I could get a loaner laptop? 
Somehow between last night and about 20 minutes  
ago, the screen of my MacBook cracked (photo 
attached). 😢 I’m so sorry! I’m not sure how it 
happened, as it was in its bag all night.

It boots on and off by holding the power button 
(it would likely work if connected to a monitor, 
but I haven’t been able to test that yet) but the 
screen remains blank. 

My v# (if needed) is V00226683. The MacBooks WOU# 
is 20200862[Edit Inv].

Please let me know if you need anything from me. 
I’m not on campus at the moment, but will be this 
afternoon.

Thank you so much, and I’m so sorry!
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IMG_6132.jpeg