Service Request Ticket - # 87251

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2025 12:27 PM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20240815[Edit Inv] (opens in a new window) Bldg/Room WUC 211
Service Tag 8ML7794 Description Dell Pro Slim QCS1250 Tower, i5-14500 vPro (14 cores, up to 5.GHz)
Serial No. 8ML7794 Location replacing Metolius W20180242

CPU Unknown


OS Unknown Software

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact cooperi@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public

Entered by Date Memo
Benjamin Pierce Jun 30, 2025 03:34 PM
Task reassigned to Ian Cooper.
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Benjamin Pierce Jun 30, 2025 03:34 PM
Task reassigned to Ian Cooper.
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Benjamin Pierce Jun 30, 2025 03:34 PM
This is done and completed bby ian and nathan.
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Freya Raybold Jun 26, 2025 08:06 AM
****This is an email****
Good Morning,

The WUC does get busy over summer, starting July 
9th and on. The best place to look for 
availability is ASTRA, Calendars, Scheduling Grid.

There is not a lot happening this week or next 
week, but any meetings are on ASTRA.

Thanks,

Chelsee
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Dyllan Coons May 07, 2025 08:07 AM
Priority changed from (3) Priority to (5) Low Priority.
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Dyllan Coons May 07, 2025 08:07 AM
This will have to be done in conjunction with 
Nathan. Speak to him about getting everything 
working and when to set up. Nathan said this is 
not a high priority at the moment he has a lot to 
catch up on last week.
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Benjamin Pierce May 02, 2025 03:43 PM
****This is an outgoing email****
Hey Chelsee
I understand that you have emailed our tech Dyllan about a setup, we 
realize these are conference rooms so I am ccing Nathan since he is 
our AV lead technician.
RE: Chelsee Blatner No worries. These are all CPU's in conference 
rooms. SO they will need to be thoroughly tested to verify they work 
for images, sound, Zoom cameras, etc. I don't know that I will be 
available to do this check.W20240815 replacing 20180242[Edit Inv] WUC 
Metolius 211. Open May 5th from 8am to 4pmW20240816 replacing 
20190717[Edit Inv] WUC Ochoco 131. Open May 5th from 8am to 
4pmW20240817 replacing 20181056[Edit Inv] WUC Calapooia 130. Open May 
5th from 8am to 4pmW20240818 replacing 20180986[Edit Inv] WUC Santiam 
133. Open May 5th from 8am to 4pm
Have a great weekend
BenUCS
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Dyllan Coons May 02, 2025 03:37 PM
Chelsee Blatner
3:35 PM (2 minutes ago)
to me

No worries. These are all CPU's in conference 
rooms. SO they will need to be thoroughly tested 
to verify they work for images, sound, Zoom 
cameras, etc. I don't know that I will be 
available to do this check.

W20240815 replacing 20180242[Edit Inv] WUC Metolius 211. 
Open May 5th from 8am to 4pm
W20240816 replacing 20190717[Edit Inv] WUC Ochoco 131. Open 
May  5th from 8am to 4pm
W20240817 replacing 20181056[Edit Inv] WUC Calapooia 130. 
Open May  5th from 8am to 4pm
W20240818 replacing 20180986[Edit Inv] WUC Santiam 133. Open 
May  5th from 8am to 4pm
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Dyllan Coons May 02, 2025 03:20 PM
chelsea yes yet contacted
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Dyllan Coons May 02, 2025 03:19 PM
****This is an outgoing email****
Hi Chelsee,

I need some additional information regarding 
service request #87251

Description: replacing 4 old computers

Hi Jennifer,

I need some additional information regarding 
service request #87227

Description: set up new computer for Jennifer, 
this is replacing her old machine (20200482)

My name is Dyllan and I work for UCS here at WOU. 
The computers that was requested by you or your 
department is ready to be delivered and set up. We 
have techs available this week or next
week. Just tell us what works best for you! When
you provide your availability please also send us
the room number for verification.

Thank you for your time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu

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Public
Logan Montgomery May 01, 2025 03:06 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Logan Montgomery May 01, 2025 03:06 PM
Imaged 5/1
Chelsea added as admin on the 4 computers
Chelsea no yet contact, but computers should be ready to deliver.
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Joanie Kinnaman Apr 29, 2025 12:27 PM
W20240815 replacing 20180242[Edit Inv]  
W20240816 replacing 20190717[Edit Inv]
W20240817 replacing 20181056[Edit Inv]
W20240818 replacing 20180986[Edit Inv]
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