Service Request Ticket - # 87254

Service Request Information

CONTACT Name Goldsworthy-Bishop, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2025 02:30 PM
Department Social Science Phone 88464
Location Email goldswop@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210399[Edit Inv] (opens in a new window) Bldg/Room BELL 218
Service Tag Description Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
Serial No. SFVFGNEH9Q05N Location Patricia Goldsworhty-Bishop

CPU Intel Core i9 8core(2.3GHz, 16MB L3 cache)


OS Unknown Software

Wireless NIC 3C:06:30:52:AD:6E


Bluetooth NIC 3C:06:30:4D:F1:FB

TECHS Submitted by Lily Polkowski Contact lpolkowski22@wou.edu 88925
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce Apr 30, 2025 10:48 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Benjamin Pierce Apr 30, 2025 10:48 AM 
We got the preset onto sscopier which made the print jobs work
 Add Attachment
Freya Raybold Apr 30, 2025 08:44 AM 
****This is an email****
Great! I have a meeting at 9 but will be in my 
office 10 - 12 (I teach at noon).

Best,
Patricia
 Add Attachment
Ian Cooper Apr 29, 2025 03:31 PM 
Task reassigned to Benjamin Pierce.
 Add Attachment
Lily Polkowski Apr 29, 2025 02:32 PM 
****This is an incoming email.****
Hi,

SOrry, it's actually THREESISTERS-SS-Copier
 Add Attachment
Lily Polkowski Apr 29, 2025 02:31 PM 
****This is an incoming email.****
Hi,

My device's # is 20210399[Edit Inv]. It's 
THREESISTERS_IT_Timber. I can't screenshot 
anything because there's no error message or sign 
of any problems - it doesn't show any problems 
from my computer, but the printer doesn't have a 
record of my requests and nothing comes out.

Thanks,
Patricia
 Add Attachment
Lily Polkowski Apr 29, 2025 02:30 PM 
****This is an outgoing email.****
Hello,

What is your device's W# and what printer from the 
Social Sciences Department are you trying to 
connect to? 

Also, can you try to recreate  the issue and send 
a screenshot over? 

This will help our techs look into what may be 
causing your printing problems. 

Best,
Kyla
 Add Attachment
Lily Polkowski Apr 29, 2025 02:30 PM 
****This is an incoming email.****
Hello,

My computer will no longer connect to the Social 
Science printer on campus. Could I have someone 
look at it on Tuesday or on Weds morning?

THanks,
Patricia
 Add Attachment