Service Request Ticket - # 87256

Service Request Information

CONTACT Name Baker, Ellie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2025 03:33 PM
Department Phone 8884
Location Email nalivaikoe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200867[Edit Inv] (opens in a new window) Bldg/Room HL 117
Service Tag Description Apple 13-inch MacBook Pro #Z11B
Serial No. SC02FX4LJQ05N Location Ellie Baker

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC 3C:06:30:1C:54:6A


Bluetooth NIC 3C:06:30:1C:40:63

TECHS Submitted by Allie Clark Contact amclark23@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons May 15, 2025 07:58 AM 
Task reassigned to Dyllan Coons.
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Dyllan Coons May 15, 2025 07:58 AM 
Task reassigned to Dyllan Coons.
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Dyllan Coons May 15, 2025 07:58 AM 
This device will become her main device as the main 
device was unrepairable.
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Allie Clark Apr 30, 2025 12:12 PM 
Task reassigned to UCS Tech.
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Allie Clark Apr 30, 2025 12:12 PM 
Status changed from (5) Completed to (1) Pending
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Allie Clark Apr 30, 2025 12:08 PM 
Status changed from (1) Pending to (5) Completed
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Allie Clark Apr 30, 2025 12:08 PM 
Status changed from (1) Pending to (5) Completed
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Allie Clark Apr 30, 2025 12:08 PM 
Loaner was brought back and new one was given out. 
New Loaner is 20200867[Edit Inv]
Old loaner is 20200870[Edit Inv]
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Allie Clark Apr 29, 2025 03:34 PM 
Was Inventory updated: Yes
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Public
Allie Clark Apr 29, 2025 03:34 PM 
Was this added to Loaners-n-Checkouts app: No
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Public
Allie Clark Apr 29, 2025 03:33 PM 
Mac Laptop loaner was imaged and is up front at SRD 
for pick up on 4/30
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