Service Request Ticket - # 87266

Service Request Information

CONTACT Name Aldrich, Patrick   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 30, 2025 11:44 AM
Department The Research Institute Phone 89202
Location Email aldrichp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200290[Edit Inv] (opens in a new window) Bldg/Room TODD 236
Service Tag FXB1043 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. FXB1043 Location Patrich Aldrich

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;

Wired NIC 74:78:27:0C:C4:3E


Wireless NIC 08:5B:D6:6C:5D:E5

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons May 01, 2025 09:27 AM 
Task reassigned to Dyllan Coons.
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Dyllan Coons May 01, 2025 09:27 AM 
Status changed from (1) Pending to (5) Completed
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Dyllan Coons May 01, 2025 09:27 AM 
Remotely installed both software's and licensed 
them. Then removed old software left over in 
programs.
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Dyllan Coons May 01, 2025 08:11 AM 
****This is an outgoing email****
Hi Patrick,

I need some additional information regarding 
service request #87266

Description: install IBM SPSS Statistics v30 and 
Amos v30 (on T Drive)

My name is Dyllan and I work for UCS here at WOU. 
The software that was requested by you or your 
department is ready to be installed and set up. We 
have techs available this week or next
week. Just tell us what works best for you! 

We can do this one of three ways. The first being 
if you are on campus, we can attempt to remote 
into your computer at a set time and you approve 
us into the device. Another way is we come out to 
you if you have an office on campus. If you are 
remote we will need you to bring in the device so 
we can install the software.

Thank you for your time,
Dyllan C.
UCS Tech
dcoons24@mail.wou.edu
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