Service Request Ticket - # 87268

Service Request Information

CONTACT Name Neequaye, Beryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 30, 2025 11:52 AM
Department The Research Institute Phone 88619
Location Email neequayeb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20240069[Edit Inv] (opens in a new window) Bldg/Room TODD 237
Service Tag Description Apple 14-inch MacBook Pro: Apple M3 Pro Chip with 11-core CPU and 14-core GPU, 512GB SSD - Space Black #MRX33LL/A
Serial No. JR6RG442WK Location Beryl Neeque

CPU Unknown


OS Unknown Software

Wireless NIC 7C:F3:4D:E8:19:67


Bluetooth NIC 7C:F3:4D:EE:48:8A


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact fraybold23@wou.edu 88925

Tracking

Entered by Date Memo
Freya Raybold
Email

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Entered by Date Memo
Benjamin Pierce Jun 03, 2025 04:35 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Benjamin Pierce Jun 03, 2025 04:34 PM
Task reassigned to Freya Raybold.
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Benjamin Pierce Jun 03, 2025 04:34 PM
She came by and picked it up
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John Rushing Jun 03, 2025 03:02 PM
Status changed from (2) Scheduled to (6) Ready to Deliver
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John Rushing Jun 03, 2025 03:02 PM
Ready for pickup, can you text her.
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John Rushing Jun 03, 2025 03:02 PM
Installed v30 of SPSS
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Ian Cooper Jun 02, 2025 09:07 AM
Status changed from (1) Pending to (2) Scheduled
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Ian Cooper Jun 02, 2025 09:07 AM
Status changed from (1) Pending to (2) Scheduled
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Ian Cooper Jun 02, 2025 09:07 AM
Beryl says they will come by UCS tomorrow (6/3).
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Ian Cooper Jun 02, 2025 08:17 AM
Task reassigned to Ian Cooper.
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Ian Cooper Jun 02, 2025 08:17 AM
Task reassigned to Ian Cooper.
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Ian Cooper Jun 02, 2025 08:17 AM
****This is an email****
Hello Beryl, I'm from UCS and noticed that you have a ticket that 
says that you needed us to wait until the first week of June to look 
into completing, so I'm reaching out to see if there is a good time 
we could come by and finish your installs or if you wanted to come 
by UCS to have us do it here!
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Dyllan Coons May 16, 2025 10:08 AM
Status changed from (2.5) Needs Scheduling to (4) On Hold
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Jordan Reisig May 12, 2025 12:04 PM
Ben and I were able to get IBSS Statistics v29 
installed and running but we were not able to find 
v30 in T-Drive. She also wants SBSS AMOS installed 
but we could not get the license to activate 
because the program keeps locking us out before we 
can put the license key in.
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Dyllan Coons May 08, 2025 08:07 AM
Status changed from (1) Pending to (2.5) Needs Scheduling
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Dyllan Coons May 08, 2025 08:07 AM
Hello Dyllan, 
Thanks for reaching out to me. Please, I am 
currently on parental leave and not on campus. I 
will be coming to campus during the first week of 
June, so I can stop by and have the software 
installed. 
Thank you!
Beryl
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Dyllan Coons May 07, 2025 10:01 AM
This is her old computer. She is on maternity 
leave. 20240069[Edit Inv] is the computer we will install it 
on. Wait on contact from ikakaia
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Dyllan Coons May 07, 2025 08:28 AM
Left a VM with Ikakia because this is weird, we 
have the users laptop. I wonder if the user 
departed or Ikakia switched out his laptop for a 
newer one.
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Dyllan Coons May 01, 2025 08:10 AM
****This is an outgoing email****
Hi Beryl,

I need some additional information regarding 
service request #87268

Description: install IBM SPSS Statistics v30 and 
Amos v40 (on T Drive)

My name is Dyllan and I work for UCS here at WOU. 
The software that was requested by you or your 
department is ready to be installed and set up. We 
have techs available this week or next
week. Just tell us what works best for you! 

We can do this one of three ways. The first being 
if you are on campus, we can attempt to remote 
into your computer at a set time and you approve 
us into the device. Another way is we come out to 
you if you have an office on campus. If you are 
remote we will need you to bring in the device so 
we can install the software.

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