Service Request Ticket - # 87270

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 30, 2025 01:41 PM
Department University Computing Solutions Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20240532[Edit Inv] (opens in a new window) Bldg/Room PP 102
Service Tag 6FGZY84 Description Dell Pro Slim QCS1250 i5-14500 vPro (14 cores, up to 5.0GHz)
Serial No. 6FGZY84 Location Front Keyshop replacing W20160124

CPU Unknown


OS Unknown Software

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public

Entered by Date Memo
David Kunz May 30, 2025 02:57 PM
Status changed from (2) Scheduled to (5) Completed
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David Kunz May 30, 2025 02:57 PM
Setup. Old computer in 2 weeks
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David Kunz May 27, 2025 09:42 AM
Moved in AD
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David Kunz May 27, 2025 08:48 AM
Status changed from (6) Ready to Deliver to (2) Scheduled
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David Kunz May 27, 2025 08:48 AM
They want this done Friday
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David Kunz May 23, 2025 02:15 PM
I have added the Edge link to the SWAMP database in 
the public desktop folder so it will be accessible 
for any user on this computer.
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Samantha Brubaker May 05, 2025 03:57 PM
Sorry, that link is out of date and slightly wrong. There's no s in nora anymore. Correct link below:

http://www2.wou.edu/nora/fmm30.home
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Samantha Brubaker May 05, 2025 03:56 PM
Task reassigned to David Kunz.
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Samantha Brubaker May 05, 2025 03:56 PM
SWAMP is a web application that lives on rudder/nora. 

http://www2.wou.edu/noras/fmm30.home

They will need a link on the desktop of Edge running IE compatibility mode with this URL as the home page.
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Gabriel Williams May 05, 2025 03:04 PM
Task reassigned to Samantha Brubaker.
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Gabriel Williams May 05, 2025 03:04 PM
Bringing in Samantha, she is familiar with some of 
the legacy Key Shop software. We may need to see 
this in person to weigh in.
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Dyllan Coons May 05, 2025 02:35 PM
Task reassigned to Gabriel Williams.
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Dyllan Coons May 05, 2025 02:35 PM
Assigning to Gabe for further instruction. 

They are using a database they called SWAMP. We 
need to know if we can install this and how? This 
is not in our T: Drive and I can't even look up 
the software that interacts with this database.
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Dyllan Coons May 05, 2025 02:24 PM
SWAMP but they are working on moving software.
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Andrew Zhen May 02, 2025 03:13 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Andrew Zhen May 02, 2025 03:12 PM
imaged and added admin rights
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Dyllan Coons May 02, 2025 01:39 PM
	
On imaging back desk Andrew working on them
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Joanie Kinnaman Apr 30, 2025 02:22 PM
William Prescott, 88952 Locksmith prescottw@wou.edu
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Joanie Kinnaman Apr 30, 2025 02:21 PM
Contact changed from Ella Haupt to Faculty/Staff New.
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