Service Request Ticket - # 87275

Service Request Information

CONTACT Name Scott, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 30, 2025 03:17 PM
Department Humanities Division Phone 88906
Location Email scottk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20240534[Edit Inv] (opens in a new window) Bldg/Room BELL 310
Service Tag 1HGZY84 Description Dell Pro Slim QCS1250 i5-14500 vPro (14 cores, up to 5.0GHz)
Serial No. 1HGZY84 Location Student Station (replacing 20130894)

CPU Unknown


OS Unknown Software
TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact jreisig24@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Reisig
Email

Public
Entered by Date Memo
Jordan Reisig May 05, 2025 10:58 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Jordan Reisig May 05, 2025 10:58 AM 
Swapped out 20130894[Edit Inv] and set up 20240534[Edit Inv]. Their old 
device is currently on the 2 weeks shelf
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Dyllan Coons May 05, 2025 10:24 AM 
Task reassigned to Jordan Reisig.
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Dyllan Coons May 05, 2025 10:24 AM 
Hi Dyllan,

Your email from Friday morning just came in - it's 
Monday.  (Weird).

Great news!  Yes, please come to deliver/set up.

Today would be great - I'm here until 3pm.  
Tomorrow, I'll be available
from 11:30 - 3pm.

Please let me know if these times don't work and 
we can try for Wednesday.

Thank you.

Karen
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Dyllan Coons May 02, 2025 04:40 PM 
****This is an outgoing email****
Hi Karen,

I need some additional information regarding 
service request #87275

Description: set up 20240534[Edit Inv] student station 
replacing 20130894[Edit Inv]

My name is Dyllan and I work for UCS here at WOU.
The computer that was requested by you or your
department is ready to be delivered and set up. We
have techs available this week or next
week. Just tell us what works best for you! When
you provide your availability please also send us
the room number for verification.

Thank you for your time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu
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Public
Andrew Zhen May 02, 2025 03:13 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Andrew Zhen May 02, 2025 03:13 PM 
imaged and added admin rights
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Dyllan Coons May 02, 2025 01:39 PM 
On imaging back desk Andrew working on them
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