Service Request Ticket - # 87276

Service Request Information

CONTACT Name Solvedt, Nora   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 30, 2025 03:23 PM
Department Library & Media Services Phone 88158
Location Email solvedtn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20240535[Edit Inv] (opens in a new window) Bldg/Room HL 206B
Service Tag 5FGZY84 Description Dell Pro Slim QCS1250 i5-14500 vPro (14 cores, up to 5.0GHz)
Serial No. 5FGZY84 Location Nora Solvedt (replacing 20141145)

CPU Unknown


OS Unknown Software

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public

Entered by Date Memo
Tony Benedetti White May 13, 2025 09:34 AM
Status changed from (2) Scheduled to (5) Completed
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Tony Benedetti White May 13, 2025 09:34 AM
Task reassigned to Tony Benedetti White.
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Tony Benedetti White May 13, 2025 09:33 AM
delivered
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Benjamin Pierce May 09, 2025 10:41 AM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Benjamin Pierce May 09, 2025 10:37 AM
next week Tuesday any time 
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Dyllan Coons May 09, 2025 10:33 AM
Contact changed from Lori Pagel to Nora Solvedt.
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Andrew Zhen May 07, 2025 12:25 PM
Status changed from (1) Pending to (6) Ready to Deliver
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David Kunz May 06, 2025 12:41 PM
Status changed from (4) On Hold to (1) Pending
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David Kunz May 06, 2025 12:41 PM
swap 20240535[Edit Inv] with 20141145[Edit Inv]
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Dyllan Coons May 05, 2025 11:08 AM
Status changed from (6) Ready to Deliver to (4) On Hold
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Dyllan Coons May 05, 2025 10:08 AM
Ready to go 5/5
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Kyla Aitaro May 05, 2025 10:04 AM
****This is an INCOMING email****

Lori,
Thank you for looping me in. 
Dyllan - please let me know if you have a list of 
other "2014...." staff and/or student computers in 
the library that need to be replaced so we can 
coordinate efforts.
Nora
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Dyllan Coons May 05, 2025 09:59 AM
Okay putting this on top shelf of ready to go side.
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Kyla Aitaro May 05, 2025 09:55 AM
****This is an INCOMING email****

Hello Dyllan & Helpdesk Team,
The library would like you to hold off on 
replacing these specific computers, 20141148[Edit Inv] & 
20141156[Edit Inv], until we have more information.  We are 
currently checking to see what other 2014 numbers 
we have in the library.  

Please communicate with Nora Solvedt 
solvedtn@mail.wou.edu as she is the one who would 
be requesting/tracking library computer 
replacement.

Thank you!
Lori Pagel
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Dyllan Coons May 02, 2025 04:39 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Dyllan Coons May 02, 2025 04:39 PM
****This is an outgoing email****
Hi Lori,

I need some additional information regarding 
service request #87276

Description: set up student station 20240535[Edit Inv] 
replacing 20141148[Edit Inv]

My name is Dyllan and I work for UCS here at WOU.
The computer that was requested by you or your
department is ready to be delivered and set up. We
have techs available this week or next
week. Just tell us what works best for you! When
you provide your availability please also send us
the room number for verification.

Thank you for your time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu

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Dyllan Coons May 02, 2025 04:39 PM
Device is imaged and ready to be delivered.
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Dyllan Coons May 02, 2025 01:57 PM
On middle imaging desk, image started
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