Service Request Ticket - # 87277

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 30, 2025 03:30 PM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20240536[Edit Inv] (opens in a new window) Bldg/Room HL Lobby
Service Tag 1GGZY84 Description Dell Pro Slim QCS1250 i5-14500 vPro (14 cores, up to 5.0GHz)
Serial No. 1GGZY84 Location HL Checkout Desk (replaced 20141161)

CPU Unknown


OS Unknown Software
TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce May 06, 2025 02:18 PM 
Status changed from (1) Pending to (5) Completed
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Benjamin Pierce May 06, 2025 02:18 PM 
Task reassigned to Benjamin Pierce.
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Benjamin Pierce May 06, 2025 02:18 PM 
I replaced the computer with the new computer and had to use a long 
HDMI cable to make things work. This was at the checkout desk.
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David Kunz May 06, 2025 08:31 AM 
actually lets use 20240536[Edit Inv] to replace 20041161[Edit Inv] at 
the checkout desk.

Please give Chris Mansayon, Janeanne Rockwell 
Kincanon, Ellie Baker admin rights.
20141161[Edit Inv]
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David Kunz May 05, 2025 04:57 PM 
Please also remove this computer and don't replace 
20141159[Edit Inv]
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David Kunz May 05, 2025 04:53 PM 
Status changed from (4) On Hold to (1) Pending
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David Kunz May 05, 2025 04:53 PM 
NEW UDPATE. Please remove 20141156[Edit Inv] but do not 
replace it with any computer. Give Joanie back 
20240536[Edit Inv]. We will decide where to put this device 
later.
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Dyllan Coons May 05, 2025 10:07 AM 
Status changed from (1) Pending to (4) On Hold
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Dyllan Coons May 05, 2025 10:06 AM 
Status changed from (6) Ready to Deliver to (1) Pending
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Dyllan Coons May 05, 2025 10:06 AM 
Ready to go imgd 5/5
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Dyllan Coons May 05, 2025 10:06 AM 
Hello Dyllan & Helpdesk Team,
The library would like you to hold off on 
replacing these specific computers, 20141148[Edit 
Inv] & 
20141156[Edit Inv], until we have more 
information.  We are 
currently checking to see what other 2014 numbers 
we have in the library.  

Please communicate with Nora Solvedt 
solvedtn@mail.wou.edu as she is the one who would 
be requesting/tracking library computer 
replacement.

Thank you!
Lori Pagel
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Dyllan Coons May 02, 2025 04:34 PM 
****This is an outgoing email****
Hi Lori,

I need some additional information regarding 
service request #87277

Description: set up 20240536[Edit Inv] student station 
replacing 20141156[Edit Inv]

My name is Dyllan and I work for UCS here at WOU.
The computer that was requested by you or your
department is ready to be delivered and set up. We
have techs available this week or next
week. Just tell us what works best for you! When
you provide your availability please also send us
the room number for verification.

Thank you for your time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu
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Public
Andrew Zhen May 02, 2025 03:13 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Andrew Zhen May 02, 2025 03:13 PM 
imaged and added admin rights
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Dyllan Coons May 02, 2025 01:39 PM 
	
On imaging back desk Andrew working on them
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