Service Request Ticket

Service Request Information

CONTACT	Name	Nabity, Matthew	Date	Apr 30, 2025 04:14 PM
	Department	Natural Science Division	Phone	88916
	Location		Email	nabitym@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180004 (opens in a new window)	Bldg/Room	MNB 124
	Service Tag	B9ZYWN2	Description	Dell 13 3380 No-Touch Chromebook
	Serial No.	B9ZYWN2	Location	Matthew Nabity- replaced with 20240411
	CPU	Intel Celeron C3855 Processor
	OS	Chrome OS	Software	NO Chrome OS management license;
	Wireless NIC	38:DE:AD:C4:2C:46

TECHS	Submitted by	David Kunz	Contact	kunzd@wou.edu
	Primary Technician		Contact	dcoons24@wou.edu	88925

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	May 02, 2025 08:54 AM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	May 02, 2025 08:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Apr 30, 2025 04:15 PM	Hi Matt, I saw your GFA replacement request. Unfortunately we are out of GFA dollars until next fiscal year. In the meantime, we can offer you a loaner device until we can fulfill your replacement request or we can provide you with a GFA pool device. However, if you opt for a pool device, it will extend the time until it is eligible for replacement based on the WOU number of the pool device, i.e. if you are provided a 2021 computer you would have to wait until the 27/28 school year. Please let me know what you decide so we can get a device ready for you. You will need to bring your non working computer to UCS for repair recycling and so we can set up an account and admin access on the device it is traded in for. Thanks, David	Add Attachment
David Kunz	Apr 30, 2025 04:14 PM	Matt's laptop is not turning on. He requested a GFA replacement.	Add Attachment