Adobe CC and Adobe Acrobat has been reinstalled via 
Zoom call. Everything seems to be working fine, if 
she needs more help I told her to reach back out.

Task reassigned to Jordan Reisig.

Crating a zoom meeting for Tuesday

Task reassigned to Ian Cooper.

****This is an OUTGOING email****

Madeline,

Hopefully this can help:

https://helpx.adobe.com/creative-cloud/kb/cc-
cleaner-tool-installation-problems.html 

Let us know if you run into any other issues.

Best,
Freya

****This is an OUTGOING 2/2 email****

Here at the steps to properly remove the 
dysfunctional Adobe install.


1.      First run the AcroCleaner tool.
2.     Next remove Creative Cloud as well. Use 
this link to download and run the Adobe CC Cleaner 
tool, follow instructions below under CC Cleaner 
instructions) You have to unzip the download, it 
is a slow download. Run the setup.exe in the Build 
folder. It is inside a couple Adobe folders.
Here is how to use the CC cleaner:
            CC Cleaner instructions, Press enter 
after each command:
1.      E for English
2.      Y for yes
3.      1 for All
4.      Largest number (depends on the number of 
Adobe apps installed) for Clean All
5.      Y for yes
3.      Open Add/Remove Programs and uninstall 
Adobe Genuine service and every other Adobe 
Application
4. Navigate to the C:/ drive and show hidden 
folder, Open Program data and delete the entire 
Adobe folder, Back under the Main C: drive open 
Program Files and delete the Adobe folder, then 
back under C: drive open Program Files X86 and 
delete the Adobe folder.
5.      Restart the computer once completed
6.      If you already have the new Adobe 
installer downloaded, use that. If you don’t  have 
the installer, log in to the portal and download 
and reinstall Adobe. The download takes a while to 
complete and the install takes 20+ minutes to 
complete. *
7.   After Creative cloud finishes installing, go 
ahead and open the app. If it stays stuck on a 
black screen, you may have to restart your 
computer. You will have to login to Creative Cloud 
with your portal credentials and a DUO push.
8.      Next open Acrobat from within the creative 
cloud if it shows as installed, otherwise click to 
install Acrobat.
9.      Update Acrobat from Menu>Help>Check for 
updates
10.   In the creative cloud, redownload any apps 
you need.

If you need any help with these steps please let 
me know

Best, 
Allie

****This is an email****

Hi there,

I am a remote employee using my WOU laptop -  I 
have always been able to convert files (and edit 
them) with Acrobat Adobe. I typically need to 
export an Excel Spreadsheet to a PDF in order to 
submit my Employee Mileage Reimbursement. 

Tried converting the file today and it says I need 
to upgrade in order to do so? Is this an 
application that is still supported by WOU for 
employee use? Do I need to be logged in somewhere 
or need to download something new in order to use 
it again? Or do I need to find another way to 
convert my files?

I appreciate any assistance you can provide. 

Best,