Service Request Ticket - # 87283

Service Request Information

CONTACT Name Manzo , Anabel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2025 10:51 AM
Department Phone 88011
Location Email manzoa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210792[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C700TL Location Classroom Support Cabinet| 2 Weeks 7/2-7/16

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:51:83:55


Wireless NIC D4:54:8B:AD:B2:2C


TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public

Entered by Date Memo
Dyllan Coons May 07, 2025 08:37 AM
Task reassigned to Dyllan Coons.
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Dyllan Coons May 07, 2025 08:37 AM
Task reassigned to Dyllan Coons.
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Dyllan Coons May 07, 2025 08:37 AM
Closing this ticket switching it to a loaner ticket 
number is 87289
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Benjamin Pierce May 06, 2025 03:23 PM
Priority changed from (2) High Priority to (5) Low Priority.
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Benjamin Pierce May 06, 2025 03:23 PM
The laptop was handed off to Anabel
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Benjamin Pierce May 06, 2025 02:30 PM
****This is an outgoing email****
Hi Anabel ,

I need some additional information regarding service request #87283

Description: Loaner laptop for Dean

We have the new laptop ready to go. Would we be able to drop that 
off today.

Thanks

Ben
UCS
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Public
David Kunz May 06, 2025 02:30 PM
WE put 20180024[Edit Inv] back in the classroom support 
cabinet
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David Kunz May 06, 2025 02:29 PM
20210792[Edit Inv] is the new computer being loaned because 
the other didn't have two usb C ports
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Dyllan Coons May 05, 2025 09:52 AM
Called no answer 5/5
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Dyllan Coons May 02, 2025 08:57 AM
Left VM 5/2 deliver this device to Anabel and have 
her hold onto it and give to dean. Device is ready 
to go and in box 4.
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Jordan Reisig May 01, 2025 03:47 PM
The classroom support laptop is currently being 
imaged. W20180024
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David Kunz May 01, 2025 03:05 PM
Priority changed from (3) Priority to (2) High Priority.
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David Kunz May 01, 2025 03:05 PM
Please get a Classroom support laptop ready and 
delivered to Anabel by May 9th.
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Kyla Aitaro May 01, 2025 10:51 AM
****This is an email****

Hello,

The College of Liberal Arts & Sciences has a new 
incoming Dean. She will be visiting campus May 11 
- 15 and needs a loaner laptop to use while she is 
here. We have found her an office to work in, but 
she needs a laptop. What do I need to do to get 
her a laptop? 

Thank you, 
Anabel 

--
Anabel Manzo (she, her, hers)  
Executive Assistant to the Provost
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