Service Request Ticket

Service Request Information

CONTACT	Name	Sorce, Evan	Date	May 01, 2025 11:46 AM
	Department		Phone
	Location		Email	sorcee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20221088 (opens in a new window)	Bldg/Room	AD 311
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M2 Pro chip with 10-core CPU and 16-core GPU, 512GB SSD - Space Gray #MPHE3LL/A
	Serial No.	CW2TLGQ4LP	Location	Evan Source, new Secretary to the Board of Trustee
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	5C:E9:1E:91:3C:48
	Bluetooth NIC	5C:E9:1E:98:10:9E

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	May 13, 2025 04:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	May 13, 2025 04:19 PM	Loaner device returned and in 2 weeks.	Add Attachment
David Kunz	May 13, 2025 10:26 AM	Delivered repaired device to Evan. Need to have loaner returned to close the ticket.	Add Attachment
David Kunz	May 12, 2025 12:58 PM	Received computer back. Imaged and updating on my desk. Need Evan to create his account then move files back over.	Add Attachment
David Kunz	May 06, 2025 02:59 PM	Out for repair Tracking 1ZA2619A8411793640	Add Attachment
Ian Cooper	May 01, 2025 04:02 PM	Task reassigned to David Kunz.	Add Attachment
Ian Cooper	May 01, 2025 04:02 PM	David is working on this issue.	Add Attachment
Kyla Aitaro	May 01, 2025 11:47 AM	loaner W#20200269 has been issued to the user while we work on their device	Add Attachment
Kyla Aitaro	May 01, 2025 11:46 AM	user accidentally spilled coffee on device last friday and it is now acting up (randomly shutting down/restarting, takes a while to boot up)	Add Attachment