Service Request Ticket

Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	May 01, 2025 01:34 PM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20211110 (opens in a new window)	Bldg/Room	ITC 103
	Service Tag		Description	Apple Mac Studio: Apple M1 Max #Z14J
	Serial No.	SC54G599KMQ	Location	Lab replacement
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	9C:76:0E:42:57:97
	Wireless NIC	9C:76:0E:42:45:BF
	Bluetooth NIC	9C:76:0E:3C:76:27

TECHS	Submitted by	Lily Polkowski	Contact	lpolkowski22@wou.edu	88925
	Primary Technician		Contact	icooper24@wou.edu	88925

Entered by	Date	Memo
Ian Cooper			Email Public
Entered by	Date	Memo
Ian Cooper	May 01, 2025 03:30 PM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	May 01, 2025 03:30 PM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	May 01, 2025 03:30 PM	Hello Daniel, I'm from UCS and was looking through your ticket. I reached out to my bosses about this issue and unfortunately we can not have personally owned software downloaded on WOU devices. If this is software that you feel your students need, your department could put a purchase request in to get the software for that Lab. Sincerely, -- Ian Cooper He/Him/His UCS Student Tech.	Add Attachment
Lily Polkowski	May 01, 2025 01:36 PM	*This is an outgoing email.** Hello Daniel, I created a ticket (#87287) for your installation request. Our Desktop Support Team will reach out as soon as they can. -Lily	Add Attachment
Lily Polkowski	May 01, 2025 01:34 PM	**This is an incoming email.** Hello, A student would like to install a piece of software on ITC 103 computer WOU # 20211110. It's this: https://www.clipstudio.net/en/ and they own a license they can use to activate it. Is this possible? Thank you.	Add Attachment