Service Request Ticket - # 87299

Service Request Information

CONTACT Name Connolly, Skylar   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 02, 2025 02:08 PM
Department Financial Aid Phone 89656
Location Email connollys@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190231[Edit Inv] (opens in a new window) Bldg/Room WEL
Service Tag 3TL12X2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. 3TL12X2 Location Skylar Connolly

CPU Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; PL/SQL Developer license(v.13 MARCH2020) VISA2019009667;

Wired NIC C8:F7:50:86:6C:C5


Wireless NIC DC:FB:48:CF:42:61

TECHS Submitted by Freya Raybold Contact fraybold23@wou.edu 88925
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce May 20, 2025 01:38 PM 
Status changed from (1) Pending to (5) Completed
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Benjamin Pierce May 20, 2025 01:38 PM 
I put in a passthrough cable and now everything is working
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Ian Cooper May 20, 2025 12:29 PM 
Task reassigned to Benjamin Pierce.
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Ian Cooper May 09, 2025 01:14 PM 
Was unable to make appointment due to a family emergency on 
Skylar's part.
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Ian Cooper May 02, 2025 03:01 PM 
Task reassigned to Ian Cooper.
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Freya Raybold May 02, 2025 02:10 PM 
(incoming)
I tried what I could. The number on my computer is 
20190231[Edit Inv]
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Freya Raybold May 02, 2025 02:10 PM 
(outgoing)
In that case, can we get the WOU # of your webcam? 
If you're using a built in webcam, can you get me 
the WOU # of your computer?
One more thing you can try for your mic is making 
sure you're using the correct input. (Sometimes it 
will automatically change to your computers mic if 
it has one. They're usually low quality, and can 
come across as muffled.) If that doesn't work 
either, please send me the WOU # of the microphone 
you're using as well.
If you aren't sure how to find the WOU #, there 
should be a sticker or engraving somewhere on your 
device.
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Freya Raybold May 02, 2025 02:09 PM 
(incoming)
Yes, I have! and nothing helped. I tried all I 
could before I bug you guys. I know your busy
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Freya Raybold May 02, 2025 02:09 PM 
(outgoing text)
No worries! 
Firstly, have you tried restarting the computer 
your microphone is connected to? If you have, and 
the problem still persists, we can talk about 
other options.
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Freya Raybold May 02, 2025 02:09 PM 
(Incoming text)
A device from WOU, sorry
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Freya Raybold May 02, 2025 02:08 PM 
Hello Skylar, are you using a loaner from UCS or is 
this a personal device?
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Freya Raybold May 02, 2025 02:08 PM 
ood afternoon. My name is Skylar, and I work in 
the financial aid office. I am having trouble with 
my webcam and microphone. People can barely hear 
me, and I sound muffled according to others on the 
line. I would love some help with this, no rush. 
Thank you.
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