Service Request Ticket - # 87300

Service Request Information

CONTACT Name Sakiyama, Mari   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 02, 2025 02:19 PM
Department Criminal Justice Phone 14215
Location Email sakiyamam@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20240820[Edit Inv] (opens in a new window) Bldg/Room MA 211
Service Tag Description Apple Mac mini: M4 chip with 10-core CPU and 10-core GPU, 16GB, 512GB SSD
Serial No. LFTH6R7JHP Location Mari Sakiyama

CPU Unknown


OS Unknown Software

Wired NIC D0:11:E5:E5:B0:53


Wireless NIC D0:11:E5:F1:EE:A2


Bluetooth NIC D0:11:E5:E5:44:A7


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public

Entered by Date Memo
Dyllan Coons May 16, 2025 08:04 AM
Task reassigned to Dyllan Coons.
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Dyllan Coons May 16, 2025 08:04 AM
Task reassigned to Dyllan Coons.
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Dyllan Coons May 16, 2025 08:04 AM
User Picked up device. Their was a keyboard and 
mouse missing that we are waiting on from apple but 
Joanie is in contact with user to deliver this 
device.
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Dyllan Coons May 15, 2025 10:08 AM
User is going to be in at 2:30pm to pick up the 
device.
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Dyllan Coons May 05, 2025 10:53 AM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Dyllan Coons May 05, 2025 10:53 AM
User will be in at 5/15 to pickup this device 
please have an experienced technician explain to 
her how to use a home setup like this.

Local account set up for remote use 
user is:Msakiyama 
pass is:same as tri ones
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Benjamin Pierce May 05, 2025 10:23 AM
Task reassigned to New Equip. Setup.
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Benjamin Pierce May 05, 2025 10:23 AM
A local account has been made
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Dyllan Coons May 05, 2025 09:57 AM
Task reassigned to Benjamin Pierce.
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Dyllan Coons May 02, 2025 04:46 PM
Task reassigned to David Kunz.
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Dyllan Coons May 02, 2025 04:46 PM
Sending this ticket to David because I believe we 
will have to make a local account and he has to 
approve that since this isn't a normal TRI 
Situation.
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Dyllan Coons May 02, 2025 04:45 PM
Yes you can come pick it up then! I am going to 
send this to my supervisor because there are some 
things that have to be done/approved for a home 
use device.

Hello Dyllan,

Thank you for letting me know about this. I am 
usually on campus on Thursdays but won’t be coming 
in next week. How about the following Thursday?

Also, I’ll be taking an intermittent leave soon 
and the set up is for my home use. Would it be 
okay if I come pick them up on the 15th?

Thank you so much,
Mari
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Dyllan Coons May 02, 2025 04:33 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Dyllan Coons May 02, 2025 04:32 PM
****This is an outgoing email****
Hi Mari,

I need some additional information regarding 
service request #87300

Description: set up mac mini 20240820[Edit Inv] 

My name is Dyllan and I work for UCS here at WOU.
The computer that was requested by you or your
department is ready to be delivered and set up. We
have techs available this week or next
week. Just tell us what works best for you! When
you provide your availability please also send us
the room number for verification.

Thank you for your time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu

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Public
Dyllan Coons May 02, 2025 04:32 PM
Mac is imaged and ready to go per Andrew. 
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Joanie Kinnaman May 02, 2025 02:19 PM
Mac Mini 20240820[Edit Inv]
HP monitor 20240821[Edit Inv]

Ordered Magic keyboard and usb-C digital Av 
Multiport adapter
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