Service Request Ticket - # 87301

Service Request Information

CONTACT Name Horsey, Rip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 02, 2025 03:34 PM
Department Campus Recreation/HWC Phone 89535
Location Email horseyr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20240822[Edit Inv] (opens in a new window) Bldg/Room HWC
Service Tag FPDD794 Description Dell Pro Slim QCS1250 Tower, i5-14500 vPro (14 cores, up to 5.GHz)
Serial No. FPDD794 Location Back student work station #1

CPU Unknown


OS Unknown Software

TECHS Submitted by Hannah Warner Contact hwarner18@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public

Entered by Date Memo
Dyllan Coons May 15, 2025 08:07 AM
Task reassigned to Dyllan Coons.
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Dyllan Coons May 15, 2025 08:07 AM
Status changed from (3) Order in Process to (5) Completed
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Dyllan Coons May 15, 2025 08:07 AM
These have all  been setup and are working. The 
code is in T drive under a file called HWC SOFTWARE
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Dyllan Coons May 12, 2025 04:15 PM
Volkman got the code working he is just better than 
me. He advised rip to buy three adapters once those 
adapters are in we can install the new devices.
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Dyllan Coons May 09, 2025 03:09 PM
Nvm these probably will not work
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Dyllan Coons May 09, 2025 10:21 AM
Status changed from (6) Ready to Deliver to (3) Order in Process
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Dyllan Coons May 09, 2025 10:21 AM
We need 3 serial RS 232 to USB A converters.
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Dyllan Coons May 09, 2025 09:28 AM
THESE COMPUTERS HAVE TO REPLACE THE EXACT ONES 
DESCRIBED BELOW.

20240824[Edit Inv] HAS TO REPLACE 20160967[Edit Inv]
20240825[Edit Inv] HAS TO REPLACE 20160971[Edit Inv]
20240826[Edit Inv] HAS TO REPLACE 20190972[Edit Inv]
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Dyllan Coons May 08, 2025 11:58 AM
20240822[Edit Inv] , 20240823[Edit Inv] are installed and working. 
Still need to do 20240824[Edit Inv] , 20240825[Edit Inv] , 2024826
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Andrew Zhen May 07, 2025 12:23 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Jordan Reisig May 07, 2025 11:04 AM
Imaged, boxed up and placed on the new setup shelf. 
No additional software is needed but the files need 
to be transferred from the old computers to the new 
ones when set up.
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Dyllan Coons May 07, 2025 08:47 AM
Task reassigned to New Equip. Setup.
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Dyllan Coons May 07, 2025 08:04 AM
Task reassigned to UCS Tech.
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Jordan Reisig May 06, 2025 03:38 PM
Spotter has been installed on 20240825[Edit Inv]
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Dyllan Coons May 05, 2025 04:25 PM
Task reassigned to Michael Volkmann.
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Dyllan Coons May 05, 2025 04:25 PM
What do these need? 
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Ian Cooper May 05, 2025 01:13 PM
20240824[Edit Inv] has adobe and is working on updates. 
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Ian Cooper May 05, 2025 01:13 PM
20240825[Edit Inv] has adobe and is working on updates. 
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Ian Cooper May 05, 2025 01:10 PM
20240826[Edit Inv] has adobe and has been updated. Waiting to find out if 
there is any additional software. 
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Ian Cooper May 05, 2025 01:01 PM
Ian,

I'm looping in Michael Volkmann just in case I'm not correct, but I 
believe we have fully moved away from outside-specific software 
to only web-based software for the 2 back student desk area. 

For the East, West, and Center front desk computers, there are a 
few custom extensions needed for the credit card readers to work. 

Additionally, the Center computer will need Spotter. 

Again, I would wait for Michael to provide his feedback just in 
case.
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Ian Cooper May 05, 2025 12:48 PM
Hello Rip,
I'm with UCS and we are setting up the replacement computers for 
your student work stations. I was just wondering if there was any 
specific software you needed on these computers beyond the 
normal word, adobe, ect.
Sincerely, 


--
Ian Cooper
He/Him/His
UCS Student Tech.
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Dyllan Coons May 05, 2025 11:30 AM
Starting these on back desk currently imaging 
20240824[Edit Inv] , 20240825[Edit Inv] , 20240826[Edit Inv]
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Hannah Warner May 02, 2025 03:34 PM
replacing 
W20160967,20160968[Edit Inv],20160969,20160971[Edit Inv],20160972
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