Service Request Ticket - # 87317

Service Request Ticket - # 87317

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Brookbank, Elizabeth	Date	May 06, 2025 02:19 PM
	Department	Library & Media Services	Phone	88657
	Location		Email	brookbanke@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240320 (opens in a new window)	Bldg/Room	HL 117D
	Service Tag	46DB164	Description	Dell Latitude 5550 laptop
	Serial No.	VN0F6W06WSV004CP00A4	Location	Elizabeth Brookbank (replacing W20171225)
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	E8:CF:83:00:A4:72
	Wireless NIC	00:72:EE:4E:AC:14

TECHS	Submitted by	Lily Polkowski	Contact	lpolkowski22@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	May 07, 2025 01:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Zhen	May 07, 2025 01:13 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	May 07, 2025 12:49 PM	**This is an outgoing email** Hi Elizabeth, I need some additional information regarding service request #87317 Description: Can't connect to H drive Are you currently available? I can remote access to help assist you with accessing your H drive. Best, Andrew UCS Tech	Add Attachment Public
Andrew Zhen	May 07, 2025 12:43 PM	we can readd the H drive under homeb.wou.edu\homeb\brookbanke\brookbanke	Add Attachment
Andrew Zhen	May 07, 2025 12:42 PM	was this worked on by a tech when the user was logged in?	Add Attachment
Mary Dycus	May 07, 2025 12:25 PM	**This is an email** Hi again, thanks for opening this ticket. Does anyone have thoughts on what is happening? I am working on campus today (so my computer is connected to the WOU network) and it's still not allowing me to see my H Drive...all I see is this T drive that it says I have to install. (And by the way, when I click on that drive it doesn't let me install it). -Elizabeth	Add Attachment
Lily Polkowski	May 06, 2025 02:20 PM	**This is an outgoing email.** Hello Elizabeth, I've opened a ticket (#87317) regarding your access to your H drive. We will have our techs look into it! Please let me know if you have any other questions. -Lily	Add Attachment
Lily Polkowski	May 06, 2025 02:19 PM	**This is an incoming email.** Hi there - I've been having a weird thing happen over the past couple months where when I'm working at home, I can't connect to my H drive (it doesn't even show up in the list of drives) even when I'm logged into Portal and connected to the VPN. Instead of my H drive, there is something called a T drive that says I have to install it. See screenshot below. Any ideas what is going on here? Thanks!	Add Attachment image (99).png