Service Request Ticket - # 87358

Service Request Information

CONTACT Name Zygmont, Zenon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 09, 2025 12:58 PM
Department Business/Economics Division Phone 88244
Location Email zygmonz@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20171227[Edit Inv] (opens in a new window) Bldg/Room WEST Front Desk
Service Tag 3N5L4Q2 Description Dell Latitude 7290 12.6-inch ultrabook
Serial No. 3N5L4Q2 Location Business and Econ Dept Laptop

CPU Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; Oracle Crystal Ball Classroom Faculty Edition VISA2018009152 ORDER10960(J. Leadley contact) SR# ;

Wired NIC 10:65:30:63:CE:97


Wireless NIC 14:4F:8A:5D:F0:1B


Bluetooth NIC 14:4F:8A:5D:F0:1F

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz May 22, 2025 04:08 PM 
Task reassigned to David Kunz.
 Add Attachment
David Kunz May 22, 2025 04:08 PM 
Task reassigned to David Kunz.
 Add Attachment
David Kunz May 22, 2025 04:08 PM 
Helped Zenon create his profile on this device and 
explained the issue of keeping this computer solely 
at home. He said he would bring it to campus 
occasionally.
 Add Attachment
Kyla Aitaro May 22, 2025 10:30 AM 
user will be back after 3pm to pick up device.
Add Attachment
Kyla Aitaro May 22, 2025 10:30 AM 
user brought back the computer as he could not sign 
in. Upon logging in, they discovered microsoft was 
not installed.
Add Attachment
Kyla Aitaro May 22, 2025 10:29 AM 
Task reassigned to UCS Tech.
 Add Attachment
Kyla Aitaro May 22, 2025 10:29 AM 
Status changed from (5) Completed to (1.5) In Progress
 Add Attachment
David Kunz May 19, 2025 04:57 PM 
Task reassigned to Ian Cooper.
 Add Attachment
David Kunz May 19, 2025 04:57 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
David Kunz May 19, 2025 04:57 PM 
Closing for complete
 Add Attachment
Allie Clark May 19, 2025 01:26 PM 
Picked up
Add Attachment
Ian Cooper May 19, 2025 01:07 PM 
Task reassigned to UCS Tech.
 Add Attachment
Ian Cooper May 19, 2025 01:01 PM 
In box 10. Re-imaged and set to windows 11.
Add Attachment
Ian Cooper May 15, 2025 01:49 PM 
Task reassigned to Ian Cooper.
 Add Attachment
Ian Cooper May 15, 2025 01:49 PM 
In box 10. Will deal with.
Add Attachment
Freya Raybold May 14, 2025 10:00 AM 
dropped off laptop
 Add Attachment
Dyllan Coons May 13, 2025 11:25 AM 
Task reassigned to UCS Tech.
 Add Attachment
Dyllan Coons May 13, 2025 11:25 AM 
Needs windows 11 and admin permissions on device
Add Attachment
Mary Dycus May 09, 2025 12:58 PM 
They also need windows 11 updated.
Add Attachment
Mary Dycus May 09, 2025 12:58 PM 
User will be bringing in their device 5/14/24. They 
mentioned that they do not need a loaner device. 
However they need their original device returned to 
them by Friday at the latest.
Add Attachment