Service Request Ticket - # 87374

Service Request Information

CONTACT Name Miranda-Aguilar, Blanca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 12, 2025 12:04 PM
Department Multicultural Student Services Phone 88424
Location Email mirandaaguilarb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20240540[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag FQKZY84 Description Dell Pro Slim QCS1250 i5-14500 vPro (14 cores, up to 5.0GHz)
Serial No. FQKZY84 Location Student Station (replaced 20160991)

CPU Unknown


OS Unknown Software
TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact cooperi@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper May 30, 2025 11:46 AM 
Task reassigned to Ian Cooper.
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Ian Cooper May 30, 2025 11:46 AM 
Task reassigned to Ian Cooper.
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Ian Cooper May 30, 2025 11:46 AM 
Set up complete.
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Ian Cooper May 27, 2025 10:54 AM 
Reached out to email mcr@wou.edu per Blanca.
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Ian Cooper May 20, 2025 11:18 AM 
Hi Blanca, I'm from UCS. As an effort to replace older student 
stations that are no longer secure due to being outdated, we were 
allocated One Time dollars to replace said stations. Your office has 
a student station with the WOU number 20160991[Edit Inv] that is up for 
this replacement. I have the new computer here but need to know 
who or what group needs to be admin on the computer and when 
we can come switch it out for the old one.
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Logan Montgomery May 15, 2025 12:35 PM 
add mssp_staff to admin
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