Service Request Ticket

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Service Request Information

CONTACT	Name	Dutton, Bryan	Date	May 12, 2025 12:16 PM
	Department	Natural Science/ Biology	Phone	88452
	Location		Email	duttonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20240541 (opens in a new window)	Bldg/Room	NS 021C
	Service Tag	2QKZY84	Description	Dell Pro Slim QCS1250 i5-14500 vPro (14 cores, up to 5.0GHz)
	Serial No.	2QKZY84	Location	Student Research (replace 20160994)
	CPU	Unknown
	OS	Unknown	Software

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	bpierce23@wou.edu	88925

Tracking

Entered by	Date	Memo
Benjamin Pierce			Email Public
Entered by	Date	Memo
Benjamin Pierce	Jun 16, 2025 10:31 AM	Status changed from (2.5) Needs Scheduling to (5) Completed	Add Attachment
Benjamin Pierce	Jun 16, 2025 10:31 AM	I am putting the 2016 into 2 weeks	Add Attachment
Benjamin Pierce	Jun 16, 2025 10:31 AM	I set up the 2024 desktop	Add Attachment
Benjamin Pierce	Jun 12, 2025 12:27 PM	Task reassigned to Benjamin Pierce.	Add Attachment
Benjamin Pierce	Jun 12, 2025 11:04 AM	**This is an outgoing email** Hi Bryan, I need some additional information regarding service request #87376 Description: install 20240541 replacing 20160994 We still have that 2024 desktop ready to replace the 2016 desktop. Let me know when you would like someone to deliver it to you. Have great day Ben UCS	Add Attachment Public
Benjamin Pierce	Jun 09, 2025 09:22 AM	Status changed from (2) Scheduled to (2.5) Needs Scheduling	Add Attachment
Benjamin Pierce	Jun 06, 2025 11:49 AM	Priority changed from (1) Highest Priority to (2) High Priority.	Add Attachment
Benjamin Pierce	Jun 03, 2025 12:59 PM	Example	Add Attachment
Benjamin Pierce	May 28, 2025 09:14 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Benjamin Pierce	May 28, 2025 09:13 AM	Task reassigned to UCS Tech.	Add Attachment
Benjamin Pierce	May 28, 2025 09:13 AM	He was not ready yet. He will email when he is ready for it to be set up	Add Attachment
Ian Cooper	May 23, 2025 10:50 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Ian Cooper	May 23, 2025 10:50 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Ian Cooper	May 23, 2025 10:50 AM	Wednesday May 28th at 9am. Please ensure that Bryan logs in and makes sure everything is how he wants it and ensure that he has access to the programs he says he can download himself.	Add Attachment
Ian Cooper	May 23, 2025 10:05 AM	Contact changed from Beeb Singson to Bryan Dutton.	Add Attachment
Ian Cooper	May 20, 2025 12:20 PM	Beeb let me know this is actually the biology department. So sent this message to to Dr. Bryan Dutton. Hi Dr. Dutton, I'm from UCS. As an effort to replace older student stations that are no longer secure due to being outdated, we were allocated One Time dollars to replace said stations. Your office has a student station with the WOU number 20160994 that is up for this replacement. I have the new computer here but need to know who or what group needs to be admin on the computer and when we can come switch it out for the old one. It says that this should be in 021C.	Add Attachment
Ian Cooper	May 20, 2025 11:37 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ian Cooper	May 20, 2025 11:37 AM	natsci_staff was added.	Add Attachment
Ian Cooper	May 20, 2025 11:12 AM	Hi Beeb, I'm from UCS. As an effort to replace older student stations that are no longer secure due to being outdated, we were allocated One Time dollars to replace said stations. Your office has a student station with the WOU number 20160994 that is up for this replacement. I have the new computer here but need to know who or what group needs to be admin on the computer and when we can come switch it out for the old one.	Add Attachment
Logan Montgomery	May 15, 2025 12:37 PM	add natsci_staff to admin	Add Attachment