Service Request Ticket

Service Request Information

CONTACT	Name	Costagliola, Claudia	Date	May 12, 2025 02:50 PM
	Department	Humanities Division	Phone	88523
	Location		Email	costagliolac@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20240544 (opens in a new window)	Bldg/Room	BELL 324
	Service Tag	5TNZY84	Description	Dell Pro Slim QCS1250 i5-14500 vPro (14 cores, up to 5.0GHz)
	Serial No.	5TNZY84	Location	Claudia Costagliola (replacing W20150668)
	CPU	Unknown
	OS	Unknown	Software

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	amclark23@wou.edu	88925

Entered by	Date	Memo
Allie Clark			Email Public
Entered by	Date	Memo
Allie Clark	May 20, 2025 01:39 PM	Task reassigned to Allie Clark.	Add Attachment
Allie Clark	May 20, 2025 01:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Allie Clark	May 20, 2025 01:39 PM	Computer set up :)	Add Attachment
Allie Clark	May 20, 2025 12:03 PM	Please direct all future communication on this issue to Karen Scott as well as Claudia. scottk@mail.wou.edu	Add Attachment
Allie Clark	May 20, 2025 12:01 PM	Claudia is in and out and not the main point for contact on this computer anymore. This is a faculty office computer not a student station with the only admin on it being Claudia. Anytime replacing it would work for this afternoon (5/20) or tomorrow (5/21)	Add Attachment
Ian Cooper	May 20, 2025 11:05 AM	Hi Claudia, I'm from UCS. As an effort to replace older student stations that are no longer secure due to being outdated, we were allocated One Time dollars to replace said stations. Your office has a student station with the WOU number 20150668 that is up for this replacement. I have the new computer here but need to know who or what group needs to be admin on the computer and when we can come switch it out for the old one.	Add Attachment