Service Request Ticket - # 87404

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 14, 2025 09:12 AM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230221[Edit Inv] (opens in a new window) Bldg/Room WEL 221
Service Tag Description Dell Latitude 5540
Serial No. dwdr4y3 Location Darrin Silbernagel // WC 221

CPU Unknown


OS Unknown Software

Wired NIC 4C:D7:17:27:AA:BD


Wireless NIC BC:03:58:CC:31:48


Bluetooth NIC BC:03:58:CC:31:4C

TECHS Submitted by David Kunz Contact kunzd@wou.edu
Primary Technician Contact jreisig24@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Reisig
Email

Public
Entered by Date Memo
Jordan Reisig May 15, 2025 02:59 PM 
Monitors: 20170428[Edit Inv] and 20180318[Edit Inv]
Dock: 20200461[Edit Inv]
Computer: 20230221[Edit Inv]
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Jordan Reisig May 15, 2025 02:59 PM 
Monitors: 20170428[Edit Inv] and 20180318[Edit Inv]
Dock: 20200461[Edit Inv]
Computer: 20230221[Edit Inv]
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Jordan Reisig May 15, 2025 02:59 PM 
Status changed from (1) Pending to (5) Completed
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Dyllan Coons May 15, 2025 09:59 AM 
Contact changed from David Kunz to Darin Silbernagel.
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Jordan Reisig May 14, 2025 12:24 PM 
****This is an OUTGOING email****

Hey Darin,

I was just down there setting up the computers for 
you but I forgot to grab the WOU number off of 
both the monitors? Would it be possible for you to 
let me know what they are? They should be located 
on the top corner of the monitors. If not I can 
always run back over there to write the number 
down.

Thanks!
-- Jordan
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Jordan Reisig May 14, 2025 12:23 PM 
Setup is complete, the docking monitor 20230386[Edit Inv] 
has pixels that are out so we ended up sending it 
to PDR. The dock 20200461[Edit Inv] is now being used along 
with another monitor.
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Tony Benedetti White May 14, 2025 09:30 AM 
just kidding, we found a docking monitor 20230386[Edit Inv], 
not using the 2017 monitor
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Tony Benedetti White May 14, 2025 09:27 AM 
Monitors: 20170428[Edit Inv] 20180318
Dock: 20200461[Edit Inv]
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Jordan Reisig May 14, 2025 09:26 AM 
Task reassigned to New Equip. Setup.
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Jordan Reisig May 14, 2025 09:25 AM 
Task reassigned to Jordan Reisig.
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David Kunz May 14, 2025 09:12 AM 
silbernd@wou.edu
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David Kunz May 14, 2025 09:12 AM 
Please set up a dual monitor setup for Darin 
Silbernagel with a dock in WC 221
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