Service Request Ticket - # 87411

Service Request Information

CONTACT Name Kirby, Kenneth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 14, 2025 12:52 PM
Department Humanities/ Philosophy & Religion Phone 88249
Location Email kirbyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20240242[Edit Inv] (opens in a new window) Bldg/Room BELL 303
Service Tag Description Apple 14-inch MacBook Pro: Apple M4 Pro Chip with
Serial No. GJ6JTFP459 Location Kenneth Kirby replacing W 20191089

CPU Unknown


OS Unknown Software

Wireless NIC 84:2F:57:1E:D2:23


Bluetooth NIC 84:2F:57:1F:AE:F6


TECHS Submitted by Allie Clark Contact amclark23@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public

Entered by Date Memo
Andrew Zhen May 14, 2025 04:11 PM
Task reassigned to Andrew Zhen.
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Andrew Zhen May 14, 2025 04:11 PM
Task reassigned to Andrew Zhen.
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Andrew Zhen May 14, 2025 04:11 PM
showed how to use zoom settings to change audio level and change webcams on video input/output
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Allie Clark May 14, 2025 01:01 PM
Status changed from (1) Pending to (2) Scheduled
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Allie Clark May 14, 2025 01:01 PM
****This is an email****
The WOU# is 20240242[Edit Inv], and, yes, I'm still in 
Bellamy 303.  Thanks for your help.
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Allie Clark May 14, 2025 12:52 PM
****This is an email****
Greetings,
I've been encountering a problem when I'm using 
the laptop in my office for zoom meetings.  Even 
when the volume on the laptop is turned up all the 
way I have trouble hearing the conversation.  I 
don't know if there is another way to increase the 
volume, so I need some help.  I am teaching a 
class starting at 2 today, but I will be back in 
my office between 4 and 5, so if anyone is 
available during that hour, perhaps they could 
come visit me and help me find a solution.  If no 
one is available today, please let me know, and we 
can find another time.  Thanks for your help. 

Ken
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