Service Request Ticket

Service Request Information

CONTACT	Name	Jaskoski, Kelly	Date	May 19, 2025 08:36 AM
	Department	Financial Aid	Phone	88774
	Location		Email	jaskoskk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200313 (opens in a new window)	Bldg/Room	AD 307
	Service Tag	8R52043	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	8r52043	Location	Kelly Jaskoski
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;
	Wired NIC	74:78:27:0C:C5:67
	Wireless NIC	3C:9C:0F:37:8E:AD

TECHS	Submitted by	Benjamin Pierce	Contact	bpierce23@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Benjamin Pierce	May 19, 2025 08:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Benjamin Pierce	May 19, 2025 08:43 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Benjamin Pierce	May 19, 2025 08:43 AM	Tony hard restarted it which got it to work	Add Attachment
Benjamin Pierce	May 19, 2025 08:36 AM	**This is an incoming email** Hi, Jennifer Birt sent in an email for my computer. It will not shut down or restart so I had no computer all day friday. I need my computer running so that I can do my work. I am the front desk person so it is really hard to help students without my computer. If someone can please come today and see what is happening with my computer I would appreciate it very much. I am in the Welcome Center Rm 140. Thanks Kelly Jaskoski	Add Attachment