Service Request Ticket

Service Request Information

CONTACT	Name	Kunz, David	Date	May 19, 2025 09:35 AM
	Department	University Computing Solutions	Phone
	Location		Email	kunzd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20191065 (opens in a new window)	Bldg/Room	WEL 136
	Service Tag	367RL43	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	367RL43	Location	Instructor Station
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	A4:BB:6D:B9:DA:41

TECHS	Submitted by	Dyllan Coons	Contact	dcoons24@wou.edu	88925
	Primary Technician		Contact	dcoons24@wou.edu	88925

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Benjamin Pierce	Jun 30, 2025 09:25 AM	Task reassigned to Dyllan Coons.	Add Attachment
Ian Cooper	Jun 27, 2025 04:55 PM	Task reassigned to Benjamin Pierce.	Add Attachment
Ian Cooper	Jun 27, 2025 04:55 PM	Imaged in place. Having Benjamin go out on Monday to make sure it was finished.	Add Attachment
Ian Cooper	Jun 27, 2025 11:30 AM	Went out to image in place. When we tried to turn on computer the crestron kept saying the computer was not on but the computer was clearly on. Because of this the computer was not showing on the monitor or the big screen. We tried switching display ports, unplugging computer, turning on and off, restarting the crestron, and the problem persisted. Returning to UCS to find out next steps.	Add Attachment
Ian Cooper	May 23, 2025 09:37 AM	Device needs to be re-imaged per David. Will deal with during summer break.	Add Attachment
Ian Cooper	May 20, 2025 02:50 PM	Turned TPM on. Waiting for update. Room is actually 136.	Add Attachment
Benjamin Pierce	May 20, 2025 01:39 PM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	May 20, 2025 12:28 PM	Task reassigned to Benjamin Pierce.	Add Attachment
Ian Cooper	May 20, 2025 10:18 AM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	May 20, 2025 10:18 AM	WC 132, can do after 12pm.	Add Attachment
Dyllan Coons	May 19, 2025 09:35 AM	Device 20191065 needs TPM and Windows 11. This device should not need to be imaged only TPM on then updated.	Add Attachment