Service Request Ticket - # 87469

Service Request Ticket - # 87469

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Service Request Information

CONTACT	Name	Morgan, Nicole	Date	May 19, 2025 10:58 AM
	Department	Creative Arts	Phone
	Location		Email	morgann@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20240862 (opens in a new window)	Bldg/Room	RA Auditorium
	Service Tag	1QP1894	Description	Dell Pro Slim QCS1250 Tower, i5-14500 vPro (14 cores, up to 5.GHz)
	Serial No.	1QP1894	Location	Box Office
	CPU	Unknown
	OS	Unknown	Software

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	May 21, 2025 03:02 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Andrew Zhen	May 21, 2025 03:02 PM	delivered	Add Attachment
Andrew Zhen	May 21, 2025 12:38 PM	Task reassigned to Andrew Zhen.	Add Attachment
Allie Clark	May 21, 2025 12:26 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Allie Clark	May 21, 2025 12:25 PM	Scheduled for 2 pm 05/21	Add Attachment
Allie Clark	May 21, 2025 12:23 PM	**This is an email** Hi, Allie! I will be around this afternoon from 2pm-4pm and then tomorrow I will be around in the morning until 10:30am and then again between 3pm- 4pm. Friday I am free all day except one meeting from 10am-12pm. Let me know if any of that works for you. Nicole	Add Attachment
Allie Clark	May 20, 2025 03:32 PM	**This is an email** This computer will be used by multiple student employees, however, I will be the person that will have the admin rights for this computer. It will actually live in RA 101.	Add Attachment
David Kunz	May 20, 2025 03:17 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
David Kunz	May 20, 2025 03:17 PM	Ready to deliver but is still waiting on new ticket printer to arrive.	Add Attachment
Allie Clark	May 20, 2025 01:17 PM	**This is an outgoing email** Hi Nicole, I need some additional information regarding service request #87469 Description: new Box Office Computer and monitor (replacing W20150318) I'm a tech from UCS. As an effort to replace older student stations that are no longer secure due to being outdated, we were allocated One Time dollars to replace said stations. Your office has a student station with the WOU number 20150318 that is up for this replacement. I have the new computer here but need to know who or what group needs to be admin on the computer and when we can come switch it out for the old one. It says that this should be in RA 103.	Add Attachment Public
Joanie Kinnaman	May 19, 2025 10:58 AM	desktop 20240862 monitor with no camera 20240449	Add Attachment