Service Request Ticket - # 87477

Service Request Ticket - # 87477

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Service Request Information

CONTACT	Name	Solvedt, Nora	Date	May 19, 2025 04:21 PM
	Department	Library & Media Services	Phone	88158
	Location		Email	solvedtn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20240535 (opens in a new window)	Bldg/Room	HL 206B
	Service Tag	5FGZY84	Description	Dell Pro Slim QCS1250 i5-14500 vPro (14 cores, up to 5.0GHz)
	Serial No.	5FGZY84	Location	Nora Solvedt (replacing 20141145)
	CPU	Unknown
	OS	Unknown	Software

TECHS	Submitted by	Allie Clark	Contact	amclark23@wou.edu	88925
	Primary Technician		Contact	dcoons24@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	Jun 06, 2025 02:05 PM	https://community.adobe.com/t5/adobe-acrobat-sign- discussions/adobe-sign-file-upload-failed-not-able- to-establish-connection/m-p/14241363	Add Attachment
Ian Cooper	May 27, 2025 11:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ian Cooper	May 27, 2025 11:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ian Cooper	May 27, 2025 11:15 AM	Went over to check issue. Said that I drive was fixed already. Dyllan went into the web server, clicked on request e-signatures, select files and then cancel. This refreshed the server connection and fixed the issue.	Add Attachment
Ian Cooper	May 23, 2025 10:55 AM	Task reassigned to Ian Cooper.	Add Attachment
David Kunz	May 22, 2025 02:50 PM	Hi Nora, I tried to stop by yesterday but I didn't see you in your office. Are you still having issues with your I: Drive and Adobe Esign? Thanks, David	Add Attachment
David Kunz	May 22, 2025 02:49 PM	Task reassigned to UCS Tech.	Add Attachment
David Kunz	May 20, 2025 08:55 AM	Task reassigned to David Kunz.	Add Attachment
Allie Clark	May 19, 2025 04:21 PM	**This is an incoming email** UCS just installed a new desk top for me last week so maybe that has something to do with it?? I'm also having issues with Adobe when I tried to send for an e signature - this is the error message I am receiving:	Add Attachment image - 2025-05-19T162201.028.png
Allie Clark	May 19, 2025 04:21 PM	**This is an outgoing email** Hi, Is your Wi-fi having any issues or are you perhaps on an ethernet cord. The most common cause for this is your connection to the internet. Best, Allie	Add Attachment
Allie Clark	May 19, 2025 04:21 PM	**This is an email** Hi, I've twice today had this message come up when trying to access the I:\ image.png I had to reboot my computer to get I:\ access. Can you tell me why this is happening? Thank you, Nora	Add Attachment image - 2025-05-19T162124.288.png